Cisco Umbrella - Intermittent API call failures - Global

Update timeline

1. investigating Jul 15, 2026, 09:11 AM UTC

   We are investigating a potential issue with Identity service affecting customers connecting globally. External customers may experiencing intermittent failures when calling the api.umbrella.com endpoint, impacting firewall and remote access VPN SSE rule creation Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.

2. investigating Jul 15, 2026, 10:55 AM UTC

   The issue may impact policy processing for ZTA traffic, which could result in issues accessing Private Resources. New policy creation and new user connections may also be affected. Existing configurations remain in place, and ongoing data traffic is not expected to be impacted unless it requires affected policy processing.

3. monitoring Jul 15, 2026, 12:47 PM UTC

   Mitigation actions have been completed in Europe. Cisco is continuing mitigation region by region and monitoring service stability throughout the process.

4. resolved Jul 15, 2026, 02:37 PM UTC

   The mitigation has been successfully completed across all regions, and the affected Identity service is operating normally. Policy processing for ZTA traffic, ZTNA enrollment, new policy creation, and new user connections have been restored. Existing configurations and ongoing data traffic remain unaffected. We appreciate your patience while we worked to resolve this issue.