Cisco Umbrella incident

Issue identified worldwide affecting components in Umbrella and Cisco Secure Connect.

Critical Resolved View vendor source →

Cisco Umbrella experienced a critical incident on October 31, 2025 affecting API and App Control and 1 more component, lasting 2h 59m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2025, 03:04 PM UTC
Resolved
Oct 31, 2025, 06:04 PM UTC
Duration
2h 59m
Detected by Pingoru
Oct 31, 2025, 03:04 PM UTC

Affected components

APIApp ControlApp ControlApp ControlAPI ReportingAPI ReportingApp ControlCASB - App ControlCASB - App ControlCASB - App Control

Update timeline

  1. investigating Oct 31, 2025, 02:32 PM UTC

    Our engineers have identified issues affecting some components in Umbrella and Cisco Secure Connect worldwide. Our engineers are currently working to confirm the impact, identify the root cause and implement a resolution. Updates and additional details will be provided as new information becomes available. Impact Expected: Connectivity is impacted

  2. investigating Oct 31, 2025, 02:40 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 31, 2025, 02:52 PM UTC

    We are continuing to investigate the root cause

  4. identified Oct 31, 2025, 03:04 PM UTC

    Issue has been identified. Engineering is working to quickly fix the issue.

  5. identified Oct 31, 2025, 03:50 PM UTC

    Some regions and services are in the process of recovering. The engineering team is diligently working to fully resolve the ongoing issues. We appreciate your patience and will continue to provide updates as progress is made.

  6. identified Oct 31, 2025, 04:15 PM UTC

    Regions and services are continuing to recover. As they come online we will add them to the recovered list. The engineering team is continuing to work to on full recovery across sites. Umbrella Recovered Sites: Miami Osaka Stockholm Customers using the recovered sites should disconnect and reconnect to reestablish connectivity. We appreciate your patience and will continue to provide updates as progress is made.

  7. identified Oct 31, 2025, 04:37 PM UTC

    Regions and services are continuing to recover. As they come online we will add them to the recovered list. The engineering team is continuing to work to on full recovery across sites. Umbrella Recovered Sites: Amsterdam Atlanta Copenhagen Marseilles Miami New York City Osaka Paris Reston Rio de Janeiro Singapore Stockholm Sydney Vancouver Customers using the recovered sites should disconnect and reconnect to reestablish connectivity. We appreciate your patience and will continue to provide updates as progress is made.

  8. identified Oct 31, 2025, 05:08 PM UTC

    The majority of regions and services have recovered. The engineering team is continuing to work to on full recovery across sites. Umbrella Sites in Recovery: Mexico Johannesburg Cisco+ Secure Connect recovery is in progress. Customers using the recovered sites should disconnect and reconnect to reestablish connectivity. We appreciate your patience and will continue to provide updates as progress is made.

  9. identified Oct 31, 2025, 05:34 PM UTC

    The majority of regions and services have recovered. The engineering team is continuing to work to on full recovery across sites. Umbrella Sites in Recovery: Mexico Miami Johannesburg Cisco+ Secure Connect is fully recovered. Customers using the recovered sites should disconnect and reconnect to reestablish connectivity. We appreciate your patience and will continue to provide updates as progress is made.

  10. identified Oct 31, 2025, 05:35 PM UTC

    We are continuing to work on a fix for this issue.

  11. resolved Oct 31, 2025, 06:04 PM UTC

    All services and sites have recovered. Please contact support if you are experiencing any issue. Thank you for your patience. This is the final update.