Cisco Umbrella incident

Issue affecting the establishment of new tunnels

Minor Resolved View vendor source →

Cisco Umbrella experienced a minor incident on October 31, 2025 affecting Cloud Delivered Firewall and IPsec Tunnel Head-End and 1 more component, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2025, 09:42 PM UTC
Resolved
Oct 31, 2025, 10:50 PM UTC
Duration
1h 8m
Detected by Pingoru
Oct 31, 2025, 09:42 PM UTC

Affected components

Cloud Delivered FirewallIPsec Tunnel Head-EndIPsec Tunnel Head-EndIPsec Tunnel Head-EndIPsec Tunnel Head-EndIPsec Tunnel Head-EndIPsec Tunnel Head-End

Update timeline

  1. investigating Oct 31, 2025, 09:42 PM UTC

    We are currently aware of an issue affecting the establishment of new tunnels. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We appreciate your patience and will provide updates as soon as more information becomes available.

  2. identified Oct 31, 2025, 10:23 PM UTC

    We have identified the root cause and working to resolve the issue as quickly as possible. We appreciate your patience and will provide updates as soon as more information becomes available.

  3. monitoring Oct 31, 2025, 10:30 PM UTC

    We are seeing signs of service restoration and successful establishment of new tunnels. Our team continues to closely monitor the situation to ensure full recovery. We appreciate your patience and will provide a final update once the issue is fully resolved

  4. resolved Oct 31, 2025, 10:50 PM UTC

    We have resolved the issue with tunnel creation. Thank you for your patience. This is the final update.