Cisco Umbrella incident
We are investigating and issue with tunnel headends in Johannesburg
Resolved after 1 hour 53 minutes, affecting Cloud Delivered Firewall and IPsec Tunnel Head-End, on October 31, 2025.
The issue affecting Cloud Onramp in Johannesburg has been resolved. All impacted services are now fully operational. Thank you for your patience while we worked to restore service. If you continue to experience any issues, please contact our support team. This is the final update.
Affected components
Update timeline
- investigating Oct 31, 2025, 11:14 PM UTC
We are currently aware of an issue affecting tunnel headends in Johannesburg. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We appreciate your patience and will provide updates as soon as more information becomes available.
- investigating Oct 31, 2025, 11:49 PM UTC
We have identified an issue with Cloud Onramp in Johannesburg and are working to resolve the issue as quickly as possible. We appreciate your patience and will provide updates as soon as more information becomes available.
- monitoring Nov 01, 2025, 12:57 AM UTC
We have implemented a fix for the issue affecting Cloud Onramp tunnel headends in Johannesburg, and services are recovering. We are closely monitoring the situation to ensure full restoration. Thank you for your patience as we continue to observe system stability. Further updates will be provided as needed.
- resolved Nov 01, 2025, 01:07 AM UTC
The issue affecting Cloud Onramp in Johannesburg has been resolved. All impacted services are now fully operational. Thank you for your patience while we worked to restore service. If you continue to experience any issues, please contact our support team. This is the final update.
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