Cisco Umbrella incident

Instability at São Paulo Data Center

Minor Resolved View vendor source →

Cisco Umbrella experienced a minor incident on November 3, 2025 affecting Data Center and IPsec Tunnel Head-End, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2025, 08:48 PM UTC
Resolved
Nov 03, 2025, 09:24 PM UTC
Duration
36m
Detected by Pingoru
Nov 03, 2025, 08:48 PM UTC

Affected components

Data CenterIPsec Tunnel Head-End

Update timeline

  1. investigating Nov 03, 2025, 08:48 PM UTC

    We have identified issues with some of our ISPs that are causing instability at the São Paulo Data Center. Our engineering team is actively engaged and working diligently to resolve these issues as quickly as possible. We will provide further updates as more information becomes available.

  2. resolved Nov 03, 2025, 09:24 PM UTC

    Two service disruptions were identified as follows: First event: 20:17 to 20:22 UTC Second event: 20:27 to 20:41 UTC The issue has been resolved. Our team will continue to monitor the data center to ensure stability and prevent recurrence.