Resolved after 36 minutes, affecting Data Center and IPsec Tunnel Head-End, on November 3, 2025.
Two service disruptions were identified as follows: First event: 20:17 to 20:22 UTC Second event: 20:27 to 20:41 UTC The issue has been resolved. Our team will continue to monitor the data center to ensure stability and prevent recurrence.
Affected components
Update timeline
- investigating Nov 03, 2025, 08:48 PM UTC
We have identified issues with some of our ISPs that are causing instability at the São Paulo Data Center. Our engineering team is actively engaged and working diligently to resolve these issues as quickly as possible. We will provide further updates as more information becomes available.
- resolved Nov 03, 2025, 09:24 PM UTC
Two service disruptions were identified as follows: First event: 20:17 to 20:22 UTC Second event: 20:27 to 20:41 UTC The issue has been resolved. Our team will continue to monitor the data center to ensure stability and prevent recurrence.
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