Resolved after 9 hours 5 minutes, affecting Data Center and Firewall and 1 more, on November 4, 2025.
The São Paulo data center has been brought Back in Rotation (BIR) for the following services: Firewall , IPsec Tunnel Head-End, Meraki SD-WAN Head-End All impacted services are now fully operational.Thank you for your patience while we worked to restore service. If you continue to experience any issues, please contact our Support team.
Affected components
Update timeline
- identified Nov 04, 2025, 02:42 AM UTC
We have identified issues with some of our ISPs that are causing instability at the Sao Paulo Data Centre. Our engineering team is actively engaged and working to resolve these issues as quickly as possible. We will provide further updates as more information becomes available.
- identified Nov 04, 2025, 04:29 AM UTC
To mitigate any potential customer-facing impacts, the following Services have been taken Out Of Rotation in Sao Paulo: Firewall, IPsec Tunnel Head-End, Meraki SD-WAN Head-End. These Services are still operating out of the Rio de Janeiro Data Centre (failover from Sao Paulo). Services in Sao Paulo will be brought Back In Rotation once the underlying issues have been resolved.
- resolved Nov 04, 2025, 11:48 AM UTC
The São Paulo data center has been brought Back in Rotation (BIR) for the following services: Firewall , IPsec Tunnel Head-End, Meraki SD-WAN Head-End All impacted services are now fully operational.Thank you for your patience while we worked to restore service. If you continue to experience any issues, please contact our Support team.
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