Resolved after 44 minutes, affecting SWG, on November 11, 2025.
At 13:34 UTC, we identified that the issue affected only monitors and internal communications. The root cause was traced to an internal change, which has since been reverted. No customer impact is expected. We apologize for any inconvenience caused and thank you for your patience.
Affected components
Update timeline
- investigating Nov 11, 2025, 12:55 PM UTC
We are currently investigating a potential issue affecting SAML failures across multiple data centers. As a result, user-based policies may not function as expected. Our engineers are actively working to assess the impact, identify the root cause, and implement a resolution. Further updates and additional details will be shared as new information becomes available.
- resolved Nov 11, 2025, 01:39 PM UTC
At 13:34 UTC, we identified that the issue affected only monitors and internal communications. The root cause was traced to an internal change, which has since been reverted. No customer impact is expected. We apologize for any inconvenience caused and thank you for your patience.
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