Cisco Umbrella incident
Cisco Secure Connect - Service Disruption in Melbourne, Australia
Resolved after 1 hour 18 minutes, affecting Remote Access (Client), on October 19, 2026.
The Melbourne data center (MEL1.EDC) has been returned to service. The Remote Access (Client) service is operating normally, and the traffic disruption has been resolved.We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team.
Affected components
Update timeline
- investigating Oct 19, 2026, 05:17 PM UTC
Connectivity through our Melbourne location in Australia is currently affected. We’re working to address the issue and will share updates as more information becomes available.
- identified Oct 19, 2026, 05:29 PM UTC
The Remote Access (Client) service at Melbourne data center (MEL1.EDC) has been taken out of rotation to address the traffic disruption.
- resolved Oct 19, 2026, 06:36 PM UTC
The Melbourne data center (MEL1.EDC) has been returned to service. The Remote Access (Client) service is operating normally, and the traffic disruption has been resolved.We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team.
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