Cisco Secure Email Threat Defense Outage History
Cisco Secure Email Threat Defense is up right nowPingoru has recorded 50 incidents for Cisco Secure Email Threat Defense: 10 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 43 of 720 (6%) |
| May 2026 | 0 | 15 of 744 (2%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 5 of 744 (1%) |
| August 2026 | 1 | 3 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 592 (0%) |
Incidents, newest first
Minor August 21, 2026 Service Degradation In Attachment Analysis - EU region 3h 12m Message Processing
Started Aug 21, 2026, 08:35 AM UTC· resolved Aug 21, 2026, 11:48 AM UTC
- investigating Aug 21, 2026, 08:35 AM UTC
We are currently experiencing service degradation in attachment analysis in EU region. Customers may experience email processing delays. The team is investigating the issue and working to restore normal service as soon as possible.
- monitoring Aug 21, 2026, 10:59 AM UTC
We have implemented a fix for the attachment analysis degradation in the Europe region. Our team is now monitoring the results to ensure stability. Normal email processing is currently resuming. We will provide further updates as they become available.
- resolved Aug 21, 2026, 11:48 AM UTC
The attachment analysis issue in the Europe region is now resolved, services have returned to normal. Our teams have confirmed that all systems are healthy. Thank you for your patience.
Critical July 8, 2026 Login Service Disruption 4h 31m Management Portal, Management Portal, Management Portal, Management Portal and 1 more
Started Jul 08, 2026, 03:44 PM UTC· resolved Jul 08, 2026, 08:15 PM UTC
- investigating Jul 08, 2026, 03:44 PM UTC
We are currently experiencing an issue with logging in to our UI. Our team is actively investigating the problem and working to resolve it as quickly as possible. We apologize for any inconvenience and appreciate your patience
- identified Jul 08, 2026, 04:10 PM UTC
Login functionality is recovering, and many users are now able to access the UI successfully. We are continuing to monitor the service as it returns to normal operation. Thank you for your patience.
- identified Jul 08, 2026, 04:31 PM UTC
Login functionality continues to recover. We are closely monitoring the service as it returns to normal operation.
- resolved Jul 08, 2026, 08:15 PM UTC
UI login functionality has returned to normal operation, and the service is stable. Thank you for your patience and understanding.
Minor April 30, 2026 Degraded Data Visibility in Dashboard and Messaging Views 21h 59m Management Portal
Started Apr 30, 2026, 04:45 PM UTC· resolved May 01, 2026, 02:45 PM UTC
- investigating Apr 30, 2026, 04:45 PM UTC
We are currently investigating an issue impacting data visibility and search functionality for a subset of customers. Some users may experience missing data specifically in the Dashboard and Messaging views, as well as incomplete search results. Data ingestion is not impacted, and no data loss has occurred. We are working to restore normal functionality and will provide updates as progress is made.
- monitoring May 01, 2026, 08:22 AM UTC
As of 7:35 UTC, the issue has been resolved and functionality has been restored to normal. We are actively monitoring the system to ensure continued stability.
- resolved May 01, 2026, 02:45 PM UTC
The issue has been fully resolved and all services are now operating normally. Dashboard and Messaging views have been restored, and search results are complete. If you have any questions, please contact Cisco TAC: http://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html
Notice April 13, 2026 Degraded Performance in Journaled Email Scanning 3h 20m
Started Apr 13, 2026, 01:44 PM UTC· resolved Apr 13, 2026, 05:05 PM UTC
- resolved Apr 13, 2026, 01:44 PM UTC
On April 13, 2026, between 12:05 PM UTC and 12:50 PM UTC, customers may have experienced intermittent issues with the scanning of journaled emails. The issue has now been mitigated. Journaled email scanning has returned to normal and is functioning properly. If you have any questions, please contact Cisco TAC: http://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html
Minor April 8, 2026 ETD - EU and North America Regions Email Copies Scanning issue 1d 7h Message Processing, Message Processing
Started Apr 08, 2026, 07:10 AM UTC· resolved Apr 09, 2026, 02:53 PM UTC
- investigating Apr 08, 2026, 07:10 AM UTC
From around 6AM UTC Some customers may experience intermittent issues with email copies scanning on ETD hosted in the EU region. Our teams are actively investigating the issue and working to restore normal service as quickly as possible. We will provide updates as more information becomes available.
- investigating Apr 08, 2026, 07:27 AM UTC
From about 7:25 UTC we are experiencing errors in email copies scanning from our Journaling customers. We are actively investigating the issue and working to restore normal service as quickly as possible. We will provide updates as more information becomes available.
- investigating Apr 08, 2026, 07:59 AM UTC
We are continuing to investigate the issue affecting email copies scanning for some customers in the EU region. Our teams are working to identify the root cause and restore normal service as quickly as possible.
- investigating Apr 08, 2026, 09:34 AM UTC
At 8:30 UTC, we have implemented a temporary workaround to address the issue affecting email copies scanning for some customers in the EU region. Email copies scanning functionality has resumed, but we are still investigating to identify and resolve the underlying root cause. Additional updates will be provided as more information becomes available.
- monitoring Apr 08, 2026, 10:48 AM UTC
Email copies scanning in the EU region is now operating successfully following the implementation of a temporary workaround. We will continue to monitor the situation to ensure stability and will provide further updates as needed. Thank you for your patience and understanding.
- identified Apr 08, 2026, 11:33 AM UTC
We are aware of a similar email copies scanning issue now affecting customers in the North America region, starting at 10:34 UTC. Our team is applying the same mitigation steps that were effective in the EU region and is working to restore normal service as quickly as possible.
- identified Apr 08, 2026, 11:42 AM UTC
Email copies scanning in the North America region is now operating successfully following the implementation of a temporary workaround. We will continue to monitor the situation to ensure stability and will provide further updates as needed. Thank you for your patience and understanding.
- resolved Apr 09, 2026, 02:53 PM UTC
Email copies scanning for Cisco Secure Email Threat Defense has been fully restored across both the EU and North America regions. Services are operating normally. We’re Here to Help If you have any questions, please contact Cisco TAC: http://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html
Minor April 2, 2026 Service Degradation in North American Environment 1h 6m Message Processing
Started Apr 02, 2026, 07:17 PM UTC· resolved Apr 02, 2026, 08:24 PM UTC
- investigating Apr 02, 2026, 07:17 PM UTC
Secure Email Threat Defense is experiencing a delay in email processing. We are working to address this issue and will post an update when it is resolved.
- resolved Apr 02, 2026, 08:24 PM UTC
The issue causing delays in email processing for Secure Email Threat Defense has been resolved. Services are now operating normally. We’re Here to Help If you have any questions or need assistance, please contact our support team.
Minor March 2, 2026 Service Degraded Preformation — Middle East Region 105d 11h Management Portal, Message Processing, Public API, Cloud Service Provider
Started Mar 02, 2026, 03:36 AM UTC· resolved Jun 15, 2026, 03:16 PM UTC
- monitoring Mar 02, 2026, 03:36 AM UTC
A data center outage affecting our Middle East (UAE) hosting region is causing intermittent connectivity issues and increased latency for some users. Our team is actively monitoring the situation. We will provide updates as more information becomes available.
- monitoring Mar 02, 2026, 11:20 AM UTC
A data center outage affecting our Middle East (UAE) hosting region is suffering from connectivity issues. Our team is still actively monitoring the situation. We will provide updates as more information becomes available.
- monitoring Mar 02, 2026, 11:32 AM UTC
We are continuing to monitor for any further issues.
- monitoring Mar 02, 2026, 01:36 PM UTC
We are continuing to work on the data center outage affecting our Middle East (UAE) hosting region. We will provide updates as more information becomes available.
- monitoring Mar 02, 2026, 04:45 PM UTC
We want to inform you that the Secure Email Threat Defense (SETD) service is currently unavailable due to an ongoing outage in a cloud service provider in the UAE region. As a result, SETD is temporarily unable to scan emails for threats, and users are unable to log in to the SETD portal. Email delivery is not impacted for the users. The Cisco team is actively monitoring the situation with our cloud service provider and will restore the service as quickly as possible. In the meantime, please be aware of the following impacts: • Emails will not be scanned by SETD, which may increase exposure to phishing, malware, and other threats. Access to the SETD portal is unavailable for reviewing threat reports, managing configurations, or accessing quarantined emails. • There may be a delay in threat detection and response until the service is restored. • A backlog of unscanned emails may occur and require additional processing once service resumes. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact our support team. Thank you, Secure Email Threat Defense Team .:|:. .:|:. Cisco
- resolved Jun 15, 2026, 03:16 PM UTC
This incident has been resolved.
Notice December 3, 2025 Intermittent Logon Timeouts Affecting US Environment – Email Processing Unaffected 1h 10m
Started Dec 03, 2025, 03:14 PM UTC· resolved Dec 03, 2025, 04:25 PM UTC
- identified Dec 03, 2025, 03:14 PM UTC
We are currently experiencing frequent intermittent timeouts during the logon process affecting the US environment. This issue does not impact email intake and processing. The root cause has been identified, and our team is actively working on a resolution. We will provide further updates as soon as more information becomes available.
- resolved Dec 03, 2025, 04:25 PM UTC
This incident has been resolved.
Notice November 3, 2025 Service Degradation Resolved for Remediation Service in India and Australia 20h 2m
Started Nov 03, 2025, 04:34 AM UTC· resolved Nov 04, 2025, 12:37 AM UTC
- resolved Nov 03, 2025, 04:34 AM UTC
From November 2, 2025, 18:47 UTC to November 3, 2025, 00:37 UTC, our remediation service experienced a period of degraded performance in India and Australia. The underlying issue has been identified and resolved. All services are now fully operational and functioning normally.
Major October 20, 2025 Outage in US and Australia Region 16h 17m Management Portal, Cloud Service Provider, Message Processing, Message Processing
Started Oct 20, 2025, 07:00 AM UTC· resolved Oct 20, 2025, 11:18 PM UTC
- investigating Oct 20, 2025, 10:04 AM UTC
Cisco Secure Email Threat Defense services are impacted in the US region and degraded in the Australia region. Our teams are actively investigating the issue. This is related to an outage with our cloud provider in the region. We shall keep you informed of the progress every hour.
- identified Oct 20, 2025, 11:00 AM UTC
We are currently working on a fix as the underlying cloud provider outage seem to be recovering, however some issues still remain. We shall keep you updated on the progress.
- identified Oct 20, 2025, 11:53 AM UTC
This issue is still ongoing. There are still underlying issues with our cloud provider that is preventing full restoration of the service. Our engineers are actively engaged to resolve this as soon as possible.
- identified Oct 20, 2025, 11:58 AM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 01:42 PM UTC
We are continuing to work on this issue.
- identified Oct 20, 2025, 04:13 PM UTC
We are continuing to work on this issue.
- identified Oct 20, 2025, 07:34 PM UTC
We are continuing to work on this issue.
- identified Oct 20, 2025, 08:34 PM UTC
A public cloud offering technology issue is currently affecting some Email Threat Defense systems, resulting in intermittent impacts to our ability to process email content. Cisco is actively working with the vendor to resolve the issue, and we appreciate your patience during this time. We recommend that you advise your email users to exercise extra caution when opening emails and interacting with links or attachments while this outage is ongoing.
- identified Oct 20, 2025, 11:15 PM UTC
Issue is fully resolved now
- resolved Oct 20, 2025, 11:18 PM UTC
This incident has been resolved.
Minor October 17, 2025 Service Degradation in North American and Australian Environments 4h 52m Message Processing, Message Processing
Started Oct 17, 2025, 03:46 PM UTC· resolved Oct 17, 2025, 08:38 PM UTC
- investigating Oct 17, 2025, 03:46 PM UTC
We are currently experiencing an ongoing intermittent issue with one of our processors, leading to processing delays. Our team is actively engaged in investigating the root cause. We apologize for any inconvenience that may be caused by this issue.
- resolved Oct 17, 2025, 08:38 PM UTC
This incident has been resolved.
Notice October 8, 2025 Intermittent Service Degradation in EU Region 3h 6m Message Processing
Started Oct 08, 2025, 10:58 PM UTC· resolved Oct 09, 2025, 02:04 AM UTC
- investigating Oct 08, 2025, 10:58 PM UTC
We are currently experiencing intermittent email processing issues in our EU region. Our team is actively investigating the issue and working to resolve it as quickly as possible. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.
- resolved Oct 09, 2025, 02:04 AM UTC
This incident has been resolved.
Critical June 9, 2025 Public API Endpoint Down in North American Region 55m Public API
Started Jun 09, 2025, 08:37 PM UTC· resolved Jun 09, 2025, 09:33 PM UTC
- investigating Jun 09, 2025, 08:37 PM UTC
Secure Email Threat Defense Public API is down in North American region. We are working to address this issue and will post an update when it is resolved.
- resolved Jun 09, 2025, 09:33 PM UTC
This incident has been resolved.
Minor June 6, 2025 ETD-Message Processing Delays 4h 13m Message Processing, Message Processing, Message Processing, Message Processing
Started Jun 06, 2025, 02:16 PM UTC· resolved Jun 06, 2025, 06:29 PM UTC
- investigating Jun 06, 2025, 02:16 PM UTC
We are currently experiencing an ongoing intermittent issue with one of our processors, leading to processing delays. Our team is actively engaged in investigating the root cause. We apologize for any inconvenience that may be caused by this issue.
- investigating Jun 06, 2025, 03:08 PM UTC
We are continuing to investigate this issue.
- resolved Jun 06, 2025, 06:29 PM UTC
This incident has been resolved.
Minor April 30, 2025 Service Degradation in Europe Environment 1h 41m
Started Apr 30, 2025, 09:30 AM UTC· resolved Apr 30, 2025, 11:11 AM UTC
- resolved May 01, 2025, 04:04 PM UTC
Secure Email Threat Defense experienced a brief service degradation in Europe region. This occurred between 9:32 - 11:11 AM UTC and resulted in delay of processing some messages. The issue has been resolved. We apologize for any inconvenience this may have caused.
Minor March 27, 2025 Service Degradation in India Environment 12h 22m Message Processing
Started Mar 27, 2025, 01:54 PM UTC· resolved Mar 28, 2025, 02:17 AM UTC
- investigating Mar 27, 2025, 01:54 PM UTC
Secure Email Threat Defense is experiencing a delay in attachment analysis. We are working to address this issue and will post an update when it is resolved.
- resolved Mar 28, 2025, 02:17 AM UTC
This incident has been resolved.
Minor March 26, 2025 Message Processing Delay in the US 7m
Started Mar 26, 2025, 10:52 PM UTC· resolved Mar 26, 2025, 11:00 PM UTC
- resolved Mar 26, 2025, 10:52 PM UTC
We are upgrading our backend systems at 11 PM UTC on 03/26/2025. As a result of this upgrade, processing of some messages may be delayed by a few minutes. The upgrade should take under an hour to complete. We apologize for any inconvenience this may cause.
Minor January 7, 2025 Service degradation in ETD due to an upstream service in India 2d 23h Message Processing
Started Jan 07, 2025, 12:16 PM UTC· resolved Jan 10, 2025, 12:04 PM UTC
- investigating Jan 07, 2025, 12:16 PM UTC
Secure Email Threat Defense is experiencing a delay in email processing in the India region. We are working to address this issue and will post an update as more information is available.
- investigating Jan 08, 2025, 09:34 AM UTC
We are continuing to investigate this issue.
- monitoring Jan 08, 2025, 01:45 PM UTC
A change has been implemented and we are now monitoring the results.
- monitoring Jan 09, 2025, 11:00 AM UTC
We have seen the service return to normal and are continuing to monitor.
- resolved Jan 10, 2025, 12:04 PM UTC
The issue has now been resolved. Normal service has resumed.
Minor January 6, 2025 Data Processing Delays 15h 55m Management Portal, Management Portal, Management Portal, Management Portal
Started Jan 06, 2025, 07:48 PM UTC· resolved Jan 07, 2025, 11:44 AM UTC
- investigating Jan 06, 2025, 07:48 PM UTC
One of our data processing components is experiencing degradation which is causing a delay in ingesting ETD data into XDR. No other system impacts or data loss has been detected at this time. We have a fix in place and are working to fully restore the data ingestion across products. We will provide an update once the issue is fully resolved
- identified Jan 06, 2025, 07:49 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 07, 2025, 11:44 AM UTC
This incident has been resolved. All data has now been process. There has been no data loss.
Notice November 25, 2024 Secure Email Threat Defense Services Impacted by Microsoft 365 Outage 18h 59m
Started Nov 25, 2024, 08:55 PM UTC· resolved Nov 26, 2024, 03:55 PM UTC
- monitoring Nov 25, 2024, 08:55 PM UTC
A current Microsoft 365 outage may impact Secure Email Threat Defense services. We are actively monitoring the situation.
- resolved Nov 26, 2024, 03:55 PM UTC
This incident has been resolved.
Major November 12, 2024 Data Processing Delays - Reporting Tools Affected 2h 35m Management Portal
Started Nov 12, 2024, 09:38 PM UTC· resolved Nov 13, 2024, 12:13 AM UTC
- investigating Nov 12, 2024, 09:38 PM UTC
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.
- identified Nov 12, 2024, 10:20 PM UTC
The issue has been identified and we are in recovery phase now.
- monitoring Nov 12, 2024, 10:51 PM UTC
We are back to normal operation and monitoring the situation closely.
- resolved Nov 13, 2024, 12:13 AM UTC
The incident has been resolved