Cisco Secure Email Threat Defense incident

Degraded Performance in Journaled Email Scanning

Notice Resolved View vendor source →

Cisco Secure Email Threat Defense experienced a notice incident on April 13, 2026, lasting 3h 20m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 01:44 PM UTC
Resolved
Apr 13, 2026, 05:05 PM UTC
Duration
3h 20m
Detected by Pingoru
Apr 13, 2026, 01:44 PM UTC

Update timeline

  1. resolved Apr 13, 2026, 01:44 PM UTC

    On April 13, 2026, between 12:05 PM UTC and 12:50 PM UTC, customers may have experienced intermittent issues with the scanning of journaled emails. The issue has now been mitigated. Journaled email scanning has returned to normal and is functioning properly. If you have any questions, please contact Cisco TAC: http://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html