Cisco Secure Email Threat Defense incident
Degraded Performance in Journaled Email Scanning
Resolved after 3 hours 20 minutes, on April 13, 2026.
On April 13, 2026, between 12:05 PM UTC and 12:50 PM UTC, customers may have experienced intermittent issues with the scanning of journaled emails. The issue has now been mitigated. Journaled email scanning has returned to normal and is functioning properly. If you have any questions, please contact Cisco TAC: http://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html
Update timeline
- resolved Apr 13, 2026, 01:44 PM UTC
On April 13, 2026, between 12:05 PM UTC and 12:50 PM UTC, customers may have experienced intermittent issues with the scanning of journaled emails. The issue has now been mitigated. Journaled email scanning has returned to normal and is functioning properly. If you have any questions, please contact Cisco TAC: http://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html
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