Cisco Secure Email Threat Defense incident

Service Degradation in North American and Australian Environments

Minor Resolved View vendor source →

Cisco Secure Email Threat Defense experienced a minor incident on October 17, 2025 affecting Message Processing and Message Processing, lasting 4h 52m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2025, 03:46 PM UTC
Resolved
Oct 17, 2025, 08:38 PM UTC
Duration
4h 52m
Detected by Pingoru
Oct 17, 2025, 03:46 PM UTC

Affected components

Message ProcessingMessage Processing

Update timeline

  1. investigating Oct 17, 2025, 03:46 PM UTC

    We are currently experiencing an ongoing intermittent issue with one of our processors, leading to processing delays. Our team is actively engaged in investigating the root cause. We apologize for any inconvenience that may be caused by this issue.

  2. resolved Oct 17, 2025, 08:38 PM UTC

    This incident has been resolved.