Cisco Secure Email Threat Defense incident

Service Degradation in North American and Australian Environments

Resolved after 4 hours 52 minutes, affecting Message Processing and Message Processing, on October 17, 2025.

investigating Oct 17, 2025, 03:46 PM UTC

We are currently experiencing an ongoing intermittent issue with one of our processors, leading to processing delays. Our team is actively engaged in investigating the root cause. We apologize for any inconvenience that may be caused by this issue.

Started
Oct 17, 2025, 03:46 PM UTC
Resolved
Oct 17, 2025, 08:38 PM UTC
Duration
4h 52m
Detected by Pingoru
Oct 17, 2025, 03:46 PM UTC

Affected components

Message ProcessingMessage Processing

Update timeline

  1. investigating Oct 17, 2025, 03:46 PM UTC

    We are currently experiencing an ongoing intermittent issue with one of our processors, leading to processing delays. Our team is actively engaged in investigating the root cause. We apologize for any inconvenience that may be caused by this issue.

  2. resolved Oct 17, 2025, 08:38 PM UTC

    This incident has been resolved.

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