Cisco Secure Email Threat Defense incident
Service Degraded Preformation — Middle East Region
Cisco Secure Email Threat Defense experienced a minor incident on March 2, 2026 affecting Management Portal and Message Processing and 1 more component, lasting 105d 11h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Mar 02, 2026, 03:36 AM UTC
A data center outage affecting our Middle East (UAE) hosting region is causing intermittent connectivity issues and increased latency for some users. Our team is actively monitoring the situation. We will provide updates as more information becomes available.
- monitoring Mar 02, 2026, 11:20 AM UTC
A data center outage affecting our Middle East (UAE) hosting region is suffering from connectivity issues. Our team is still actively monitoring the situation. We will provide updates as more information becomes available.
- monitoring Mar 02, 2026, 11:32 AM UTC
We are continuing to monitor for any further issues.
- monitoring Mar 02, 2026, 01:36 PM UTC
We are continuing to work on the data center outage affecting our Middle East (UAE) hosting region. We will provide updates as more information becomes available.
- monitoring Mar 02, 2026, 04:45 PM UTC
We want to inform you that the Secure Email Threat Defense (SETD) service is currently unavailable due to an ongoing outage in a cloud service provider in the UAE region. As a result, SETD is temporarily unable to scan emails for threats, and users are unable to log in to the SETD portal. Email delivery is not impacted for the users. The Cisco team is actively monitoring the situation with our cloud service provider and will restore the service as quickly as possible. In the meantime, please be aware of the following impacts: • Emails will not be scanned by SETD, which may increase exposure to phishing, malware, and other threats. Access to the SETD portal is unavailable for reviewing threat reports, managing configurations, or accessing quarantined emails. • There may be a delay in threat detection and response until the service is restored. • A backlog of unscanned emails may occur and require additional processing once service resumes. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact our support team. Thank you, Secure Email Threat Defense Team .:|:. .:|:. Cisco
- resolved Jun 15, 2026, 03:16 PM UTC
This incident has been resolved.