Cisco Secure Email Threat Defense incident

Service Degradation in North American Environment

Resolved after 1 hour 6 minutes, affecting Message Processing, on April 2, 2026.

resolved Apr 02, 2026, 08:24 PM UTC

The issue causing delays in email processing for Secure Email Threat Defense has been resolved. Services are now operating normally. We’re Here to Help If you have any questions or need assistance, please contact our support team.

Started
Apr 02, 2026, 07:17 PM UTC
Resolved
Apr 02, 2026, 08:24 PM UTC
Duration
1h 6m
Detected by Pingoru
Apr 02, 2026, 07:17 PM UTC

Affected components

Message Processing

Update timeline

  1. investigating Apr 02, 2026, 07:17 PM UTC

    Secure Email Threat Defense is experiencing a delay in email processing. We are working to address this issue and will post an update when it is resolved.

  2. resolved Apr 02, 2026, 08:24 PM UTC

    The issue causing delays in email processing for Secure Email Threat Defense has been resolved. Services are now operating normally. We’re Here to Help If you have any questions or need assistance, please contact our support team.

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