Is Cisco Secure Email Threat Defense down?

Last checked 1m ago
Current status
Cisco Secure Email Threat Defense is down

Active incident: Service Degraded Preformation — Middle East Region

Official status page: https://ciscosecureemailthreatdefense.statuspage.io · Polled every 5 minutes · 24 components tracked

Cisco Secure Email Threat Defense is reporting a major outage right now (last checked 1m ago). 1 active incident on the official status page.

Real-time Cisco Secure Email Threat Defense status, recent outages, and incident history — pulled directly from Cisco Secure Email Threat Defense's official status page at https://ciscosecureemailthreatdefense.statuspage.io every 5 minutes. Pingoru tracks 24 Cisco Secure Email Threat Defense services and has captured 5 incidents in the last 90 days (99.68% uptime). Get email, Slack, Discord, or webhook alerts the moment Cisco Secure Email Threat Defense reports a new incident — free for 5 monitors, no credit card.

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Cisco Secure Email Threat Defense uptime 99.68% uptime · past 90 days
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Active incident 1

  1. Ongoing ● 103d 18h
    Started Mar 02, 2026, 03:36 AM UTC
    Management PortalMessage ProcessingPublic APICloud Service Provider
    Timeline · 5 updates
    • monitoring · Mar 02, 2026, 03:36 AM UTC

      A data center outage affecting our Middle East (UAE) hosting region is causing intermittent connectivity issues and increased latency for some users. Our team is actively monitoring the situation. We will provide updates as more information becomes available.

    • monitoring · Mar 02, 2026, 11:20 AM UTC

      A data center outage affecting our Middle East (UAE) hosting region is suffering from connectivity issues. Our team is still actively monitoring the situation. We will provide updates as more information becomes available.

    • monitoring · Mar 02, 2026, 11:32 AM UTC

      We are continuing to monitor for any further issues.

    • monitoring · Mar 02, 2026, 01:36 PM UTC

      We are continuing to work on the data center outage affecting our Middle East (UAE) hosting region. We will provide updates as more information becomes available.

    • monitoring · Mar 02, 2026, 04:45 PM UTC

      We want to inform you that the Secure Email Threat Defense (SETD) service is currently unavailable due to an ongoing outage in a cloud service provider in the UAE region. As a result, SETD is temporarily unable to scan emails for threats, and users are unable to log in to the SETD portal. Email delivery is not impacted for the users. The Cisco team is actively monitoring the situation with our cloud service provider and will restore the service as quickly as possible. In the meantime, please be aware of the following impacts: • Emails will not be scanned by SETD, which may increase exposure to phishing, malware, and other threats. Access to the SETD portal is unavailable for reviewing threat reports, managing configurations, or accessing quarantined emails. • There may be a delay in threat detection and response until the service is restored. • A backlog of unscanned emails may occur and require additional processing once service resumes. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or concerns, please contact our support team. Thank you, Secure Email Threat Defense Team .:|:. .:|:. Cisco

    Latest: We want to inform you that the Secure Email Threat Defense (SETD) service is currently unavailable due to an ongoing outage in a cloud service provider in the UAE region. As a resu…

Recent outages & incidents

Past 90 days
  1. Resolved 21h 59m
    Started Apr 30, 2026, 04:45 PM UTC · Resolved May 01, 2026, 02:45 PM UTC
    Management Portal
    Timeline · 3 updates
    • investigating · Apr 30, 2026, 04:45 PM UTC

      We are currently investigating an issue impacting data visibility and search functionality for a subset of customers. Some users may experience missing data specifically in the Dashboard and Messaging views, as well as incomplete search results. Data ingestion is not impacted, and no data loss has occurred. We are working to restore normal functionality and will provide updates as progress is made.

    • monitoring · May 01, 2026, 08:22 AM UTC

      As of 7:35 UTC, the issue has been resolved and functionality has been restored to normal. We are actively monitoring the system to ensure continued stability.

    • resolved · May 01, 2026, 02:45 PM UTC

      The issue has been fully resolved and all services are now operating normally. Dashboard and Messaging views have been restored, and search results are complete. If you have any questions, please contact Cisco TAC: http://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html

    Latest: The issue has been fully resolved and all services are now operating normally. Dashboard and Messaging views have been restored, and search results are complete. If you have any qu…

  2. Resolved 3h 20m
    Started Apr 13, 2026, 01:44 PM UTC · Resolved Apr 13, 2026, 05:05 PM UTC
    Timeline · 1 update
    • resolved · Apr 13, 2026, 01:44 PM UTC

      On April 13, 2026, between 12:05 PM UTC and 12:50 PM UTC, customers may have experienced intermittent issues with the scanning of journaled emails. The issue has now been mitigated. Journaled email scanning has returned to normal and is functioning properly. If you have any questions, please contact Cisco TAC: http://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html

    Latest: On April 13, 2026, between 12:05 PM UTC and 12:50 PM UTC, customers may have experienced intermittent issues with the scanning of journaled emails. The issue has now been mitigated…

  3. Resolved 1d 7h
    Started Apr 08, 2026, 07:10 AM UTC · Resolved Apr 09, 2026, 02:53 PM UTC
    Message ProcessingMessage Processing
    Timeline · 8 updates
    • investigating · Apr 08, 2026, 07:10 AM UTC

      From around 6AM UTC Some customers may experience intermittent issues with email copies scanning on ETD hosted in the EU region. Our teams are actively investigating the issue and working to restore normal service as quickly as possible. We will provide updates as more information becomes available.

    • investigating · Apr 08, 2026, 07:27 AM UTC

      From about 7:25 UTC we are experiencing errors in email copies scanning from our Journaling customers. We are actively investigating the issue and working to restore normal service as quickly as possible. We will provide updates as more information becomes available.

    • investigating · Apr 08, 2026, 07:59 AM UTC

      We are continuing to investigate the issue affecting email copies scanning for some customers in the EU region. Our teams are working to identify the root cause and restore normal service as quickly as possible.

    • investigating · Apr 08, 2026, 09:34 AM UTC

      At 8:30 UTC, we have implemented a temporary workaround to address the issue affecting email copies scanning for some customers in the EU region. Email copies scanning functionality has resumed, but we are still investigating to identify and resolve the underlying root cause. Additional updates will be provided as more information becomes available.

    • monitoring · Apr 08, 2026, 10:48 AM UTC

      Email copies scanning in the EU region is now operating successfully following the implementation of a temporary workaround. We will continue to monitor the situation to ensure stability and will provide further updates as needed. Thank you for your patience and understanding.

    • identified · Apr 08, 2026, 11:33 AM UTC

      We are aware of a similar email copies scanning issue now affecting customers in the North America region, starting at 10:34 UTC. Our team is applying the same mitigation steps that were effective in the EU region and is working to restore normal service as quickly as possible.

    • identified · Apr 08, 2026, 11:42 AM UTC

      Email copies scanning in the North America region is now operating successfully following the implementation of a temporary workaround. We will continue to monitor the situation to ensure stability and will provide further updates as needed. Thank you for your patience and understanding.

    • resolved · Apr 09, 2026, 02:53 PM UTC

      Email copies scanning for Cisco Secure Email Threat Defense has been fully restored across both the EU and North America regions. Services are operating normally. We’re Here to Help If you have any questions, please contact Cisco TAC: http://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html

    Latest: Email copies scanning for Cisco Secure Email Threat Defense has been fully restored across both the EU and North America regions. Services are operating normally. We’re Here to Hel…

  4. Resolved 1h 6m
    Started Apr 02, 2026, 07:17 PM UTC · Resolved Apr 02, 2026, 08:24 PM UTC
    Message Processing
    Timeline · 2 updates
    • investigating · Apr 02, 2026, 07:17 PM UTC

      Secure Email Threat Defense is experiencing a delay in email processing. We are working to address this issue and will post an update when it is resolved.

    • resolved · Apr 02, 2026, 08:24 PM UTC

      The issue causing delays in email processing for Secure Email Threat Defense has been resolved. Services are now operating normally. We’re Here to Help If you have any questions or need assistance, please contact our support team.

    Latest: The issue causing delays in email processing for Secure Email Threat Defense has been resolved. Services are now operating normally. We’re Here to Help If you have any questions or…

See the full Cisco Secure Email Threat Defense outage history

1 more incident in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 90 days · 4 incidents View full outage history →