Ciptex incident

Twilio - Voice Call Silent and One-Way Audio From a Subset of Twilio United Kingdom Phone Numbers to United Kingdom

Minor Resolved View vendor source →

Ciptex experienced a minor incident on June 2, 2026 affecting Twilio PSTN and Twilio Voice, Europe, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2026, 03:05 PM UTC
Resolved
Jun 02, 2026, 03:31 PM UTC
Duration
26m
Detected by Pingoru
Jun 02, 2026, 03:05 PM UTC

Affected components

Twilio PSTNTwilio Voice, Europe

Update timeline

  1. investigating Jun 02, 2026, 03:05 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Jun 02, 2026, 03:06 PM UTC

    Twilio customers may be experiencing voice call silence and one-way audio from a subset of Twilio United Kingdom Phone Numbers to network subscribers in the United Kingdom. The Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. resolved Jun 02, 2026, 03:31 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.