Resolved after 1 hour 14 minutes, affecting Twilio Go Rooms and Twilio Network Traversal Service and 1 more, on May 26, 2026.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Affected components
Update timeline
- investigating May 26, 2026, 02:31 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating May 26, 2026, 02:35 PM UTC
Twilio engineers have identified the issue as high, where customers might experience timeouts when connecting to the Video API, and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- resolved May 26, 2026, 03:45 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
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