Cin7 incident

Cin7 Core: Customers using our legacy Stripe integration are seeing an error when processing payments

Major Resolved

Cin7 experienced a major incident on June 2, 2026 affecting Cin7 Core (Core: 3rd Party Integrations), lasting 3h 15m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2026, 07:55 PM UTC
Resolved
Jun 02, 2026, 11:10 PM UTC
Duration
3h 15m
Detected by Pingoru
Jun 02, 2026, 07:55 PM UTC

Affected components

Cin7 Core (Core: 3rd Party Integrations)

Update timeline

  1. investigating Jun 02, 2026, 07:55 PM UTC

    Customers get an "Invalid Stripe API version". This is permissions related and we are working with Stripe to resolve it.

  2. monitoring Jun 02, 2026, 09:06 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jun 02, 2026, 11:10 PM UTC

    This incident has been resolved.