Cin7 incident

Reports Module - Reports Stuck on "Initializing", Become Unavailable, or Fail to Export

Major Ongoing

Cin7 is currently experiencing a major incident affecting Cin7 Core (Core: Cloud (dearsystems.com)), which began 2h ago. The vendor's full update timeline is below.

Started
Jun 04, 2026, 03:29 AM UTC
Resolved
Ongoing
Duration
● 1h 52m
Detected by Pingoru
Jun 04, 2026, 03:29 AM UTC

Affected components

Cin7 Core (Core: Cloud (dearsystems.com))

Update timeline

  1. investigating Jun 04, 2026, 03:29 AM UTC

    We have received reports of performance issues within the Reports module. Reports remain in an "Initializing" state for an extended period, eventually becoming "Unavailable". In some cases, reports successfully load but fail when users attempt to export them.

  2. monitoring Jun 04, 2026, 05:08 AM UTC

    We identified a spike that may have contributed to the behavior being reported. The situation now appears to be clear, and we are continuing to monitor it.