Cin7 incident

Reports Module - Reports Stuck on "Initializing", Become Unavailable, or Fail to Export

Minor Resolved

Cin7 experienced a minor incident on June 4, 2026 affecting Cin7 Core (Core: Cloud (dearsystems.com)), lasting 10d 5h. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2026, 03:29 AM UTC
Resolved
Jun 14, 2026, 09:18 AM UTC
Duration
10d 5h
Detected by Pingoru
Jun 04, 2026, 03:29 AM UTC

Affected components

Cin7 Core (Core: Cloud (dearsystems.com))

Update timeline

  1. investigating Jun 04, 2026, 03:29 AM UTC

    We have received reports of performance issues within the Reports module. Reports remain in an "Initializing" state for an extended period, eventually becoming "Unavailable". In some cases, reports successfully load but fail when users attempt to export them.

  2. monitoring Jun 04, 2026, 05:08 AM UTC

    We identified a spike that may have contributed to the behavior being reported. The situation now appears to be clear, and we are continuing to monitor it.

  3. monitoring Jun 05, 2026, 04:04 AM UTC

    We are continuing to monitor the incident.