Cin7 incident

Product Listing Failure – Magento & Amazon Seller

Minor Resolved

Cin7 experienced a minor incident on May 13, 2026 affecting Cin7 Core (Core: 3rd Party Integrations), lasting 19h 36m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 04:00 AM UTC
Resolved
May 13, 2026, 11:36 PM UTC
Duration
19h 36m
Detected by Pingoru
May 13, 2026, 04:00 AM UTC

Affected components

Cin7 Core (Core: 3rd Party Integrations)

Update timeline

  1. identified May 13, 2026, 04:00 AM UTC

    Customers are currently unable to list products to Magento and Amazon Seller from the integration screen due to the following runtime error: "Could not load file or assembly 'Ben.Demystifier, Version=0.4.0.0, Culture=neutral, PublicKeyToken=a6d206e05440431a' or one of its dependencies. The system cannot find the file specified."

  2. monitoring May 13, 2026, 10:01 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 13, 2026, 11:36 PM UTC

    This incident has been resolved.