Cherwell incident

WAZ PRD – Login Issue / Portal Inaccessible

Critical Resolved View vendor source →

Cherwell experienced a critical incident on May 30, 2026 affecting Service Manager / Asset Manager (WAZ), lasting 1d. The incident has been resolved; the full update timeline is below.

Started
May 30, 2026, 10:29 PM UTC
Resolved
May 31, 2026, 10:44 PM UTC
Duration
1d
Detected by Pingoru
May 30, 2026, 10:29 PM UTC

Affected components

Service Manager / Asset Manager (WAZ)

Update timeline

  1. identified May 30, 2026, 10:29 PM UTC

    The WAZ PRD portal is currently not accessible, and users are unable to log in. Our team is actively working to resolve the issue and will provide updates as progress is made.

  2. identified May 31, 2026, 01:56 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 31, 2026, 01:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 31, 2026, 10:44 PM UTC

    This incident has been resolved.