Cherwell incident

Ivanti Neurons Platform: Automation Engine Performance Degradation - 2033190

Minor Resolved View vendor source →

Cherwell experienced a minor incident on October 1, 2026 affecting Ivanti Neurons Platform (MLU) and Ivanti Neurons Platform (NVU) and 1 more component, lasting 17h 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2026, 11:27 PM UTC
Resolved
Oct 02, 2026, 04:51 PM UTC
Duration
17h 23m
Detected by Pingoru
Oct 01, 2026, 11:27 PM UTC

Affected components

Ivanti Neurons Platform (MLU)Ivanti Neurons Platform (NVU)Ivanti Neurons Platform (UKU)Ivanti Neurons Platform (FRU)Ivanti Neurons Platform (TTU)Ivanti Neurons Platform (TKU)

Update timeline

  1. investigating Oct 01, 2026, 11:27 PM UTC

    We are currently investigating reports of degraded performance related to the Automation engine for Ivanti Neurons Platform. The investigation remains ongoing, and further updates will be provided as more information becomes available. Tracking Work Item: 2033190

  2. monitoring Oct 02, 2026, 01:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 02, 2026, 04:51 PM UTC

    This incident has been resolved.