Cherwell incident
Ivanti Neurons MDM - https://ap1.mobileiron.com - Service degradation
Cherwell experienced a minor incident on October 2, 2026 affecting https://ap1.mobileiron.com, lasting 4h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 02, 2026, 12:15 PM UTC
We are investigating an issue where App Inventory data may appear empty or incomplete for a subset of tenants. Our team has identified the root cause and is actively working on a resolution. We will provide updates as more information becomes available.
- identified Oct 02, 2026, 12:47 PM UTC
We are applying the fix. There may be periods where the following services are impacted: New devices registration Cloud Admin Portal Cloud Self Service Portal Scheduled reports and compliance actions Registered device check-in and Ivanti Go client will be impacted Registration emails may be delayed or fail to be delivered
- monitoring Oct 02, 2026, 02:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 02, 2026, 04:46 PM UTC
This incident has been resolved.