Cherwell incident
LDZ STG/UAT - Performance and Connection Issues
Cherwell experienced a minor incident on September 29, 2026 affecting Service Manager / Asset Manager (LDZ), lasting 5d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 29, 2026, 11:01 AM UTC
We have received reports from a small subset of customers experiencing intermittent performance and connection issues on the LDZ STG/UAT landscape. Our teams are actively investigating the issue and will provide further updates as more information becomes available.
- investigating Oct 01, 2026, 09:05 AM UTC
Investigation and mitigation efforts remain ongoing for the LDZ STG/UAT performance issue. We continue to receive reports from a small subset of customers experiencing intermittent performance and connection issues. Further updates will be provided as they become available.
- investigating Oct 01, 2026, 03:45 PM UTC
We have implemented several improvements to the LDZ STG/UAT landscape and are now closely monitoring the environment. Customers affected by this issue may begin to see improvements in performance and connectivity, and we will continue to monitor the landscape closely to confirm the impact. Further updates will be provided as they become available.
- investigating Oct 02, 2026, 03:37 PM UTC
Following the changes implemented and we have seen improvement across the LDZ STG/UAT landscape. We will continue to closely monitor the landscape over the weekend to confirm ongoing stability and improvement.
- resolved Oct 05, 2026, 10:39 AM UTC
Following monitoring over the weekend and feedback received from affected customers, this issue now appears to be resolved. We will continue to monitor the landscape closely, and a Root Cause Analysis (RCA) will be provided once available.