Cherwell experienced a notice incident on October 8, 2026 affecting Service Manager / Asset Manager (FFZ), lasting 2h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2026, 07:26 AM UTC
We are aware of a brief outage that affected the FFZ PRD landscape. The team is currently investigating the cause of the disruption. At this time, services have recovered and the landscape appears stable. We are closely monitoring the environment to ensure continued availability and performance. Further updates will be provided as more information becomes available.
- monitoring Oct 08, 2026, 08:09 AM UTC
The cause of the issue has been identified and the FFZ PRD landscape remains stable. We are continuing to monitor the environment closely and are not currently aware of any further impact to customers. Further updates will be provided if necessary.
- resolved Oct 08, 2026, 10:19 AM UTC
This issue is now resolved. No further issues have been reported, and the FFZ PRD landscape remains stable. We will continue to monitor the environment to ensure ongoing stability. A Root Cause Analysis (RCA) will be provided once it has been completed.