Cherwell experienced a minor incident on May 30, 2026 affecting Service Manager / Asset Manager (CZERO), lasting 2h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Service Manager / Asset Manager (CZERO)
Update timeline
- investigating May 30, 2026, 08:19 PM UTC
The CZERO PRD portal is currently not accessible, and users are unable to log in. Our team is actively working to resolve the issue and will provide updates as progress is made.
- monitoring May 30, 2026, 11:18 PM UTC
SRE has deployed a fix and confirmed that the tenant is available.
- resolved May 30, 2026, 11:19 PM UTC
This incident has been resolved.