Cherwell incident

Neurons Platform - Some tenants may experience difficulty accessing or using Edge Intelligence (1877660)

Major Ongoing View vendor source →

Cherwell is currently experiencing a major incident affecting Ivanti Neurons Platform (MLU) and Ivanti Neurons Platform (NVU) and 1 more component, which began 8h ago. The vendor's full update timeline is below.

Started
May 20, 2026, 01:33 PM UTC
Resolved
Ongoing
Duration
● 7h 44m
Detected by Pingoru
May 20, 2026, 01:33 PM UTC

Affected components

Ivanti Neurons Platform (MLU)Ivanti Neurons Platform (NVU)Ivanti Neurons Platform (UKU)Ivanti Neurons Platform (FRU)Ivanti Neurons Platform (TTU)Ivanti Neurons Platform (TKU)

Update timeline

  1. investigating May 20, 2026, 01:33 PM UTC

    We are currently investigating this issue.

  2. identified May 20, 2026, 02:58 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 20, 2026, 06:42 PM UTC

    A fix has been implemented and we are monitoring the results.