Ongoing since 03:28 PM UTC, affecting Sync Engine.
The system certificate has been updated now and it should resolve the sync trigger issue. We are currently monitoring the sync trigger run.
Affected components
Update timeline
- investigating Nov 02, 2026, 03:28 PM UTC
We have identified an issue preventing the triggering of syncs for some users and are currently investigating.
- identified Nov 02, 2026, 04:14 PM UTC
We have identified the issue which has been caused by an internal system certificate update that was not fully applied across all of our older infrastructure. Because of this, some internal service-to-service communication was interrupted, which prevented reason syncs from being triggered as expected.
- monitoring Nov 02, 2026, 04:19 PM UTC
The system certificate has been updated now and it should resolve the sync trigger issue. We are currently monitoring the sync trigger run.
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