Census experienced a major incident on October 1, 2026 affecting Sync Engine, lasting 3h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Sync Engine
Update timeline
- identified Oct 01, 2026, 02:20 PM UTC
Syncs running in our azure-eastus region are currently not succeeding due to a partial service outage
- identified Oct 01, 2026, 02:53 PM UTC
Connectivity to Azure Redis continues to be spotty in azure-eastus. Some syncs may see recovery, at least intermittently.
- monitoring Oct 01, 2026, 03:14 PM UTC
Connectivity to Redis in azure-eastus too has been restored. Syncs are now completing successfully. We are continuing to monitor the situation.
- resolved Oct 01, 2026, 05:36 PM UTC
This incident has been resolved.