Cato Management Application Incident - Saving configuration change issues

Update timeline

1. identified Oct 27, 2026, 01:00 AM UTC

   We identified an issue that may cause some delays in implementing changes to policies, settings, and users in your account. There is no impact on existing, currently operational network services. However, recently deployed changes or updates may experience degraded behavior or delayed propagation until the issue is fully resolved. Our team is working to fix the issue as soon as possible. We will update you when the issue is resolved or we have more information. Questions? Please contact our Support team. We appreciate your patience and apologize for any related inconvenience. [Ref: INCIDNT-10262]

2. investigating Oct 30, 2026, 03:00 AM UTC

   Following our investigation, we have identified that the delays in implementing changes to policies, settings, and users are primarily occurring during peak business hours and are linked to connectivity issues with our upstream providers. There continues to be no impact on existing, currently operational network services. However, recently deployed changes or updates may experience delayed propagation during these periods. Our team is actively engaging with our upstream carriers to investigate and resolve the connectivity issues, restore normal operations, and minimize the impact on affected customers. We will continue to monitor the situation closely and provide further updates as more information becomes available or once the issue is resolved. Questions? Please contact our Support team. [Ref: INCIDNT-10262]

3. investigating Nov 05, 2026, 03:00 AM UTC

   Our team continues to actively coordinate with our upstream providers to identify and establish an improved network path that will provide more stable and optimal connectivity, particularly during peak business hours. There continues to be no impact on existing, operational network services. However, delays in implementing changes to policies, settings, and users may still occur while we work toward a resolution. We are closely monitoring the situation and will provide further updates as progress is made or once the issue is fully resolved. We appreciate your patience. Questions? Please contact our Support team. [Ref: INCIDNT-10262]