Catchpoint Outage History

We are currently investigating an issue affecting backbone nodes in Australia. All other nodes are operating normally. We are working with our regional providers to resolve the issue as quickly as possible and will provide updates as they become available.

We have completed the unpausing of all Sydney and Melbourne monitoring nodes, and they are now fully operational. The remaining nodes in Adelaide, Brisbane, and Perth are scheduled to be unpaused next week. We'll provide another update once complete. Thank you for your patience as we continue to restore service across the remaining locations.

We are currently investigating an issue affecting nodes in the APAC region (excluding China) that began around 11:20 UTC. Impacted nodes may not be running tests as expected. Our team is actively working to resolve the issue and restore normal operations.

We are currently investigating an intermittent issue affecting capture server data collection for a subset of test runs, including Film Strip, screenshots, headers, and response content. Our team is actively working to identify the root cause and resolve the issue as quickly as possible. We will continue to share updates as more information becomes available.

We are currently investigating an issue affecting capture server data collection, including Film Strip, screenshots, headers, and response content. Our team is actively working to identify the root cause and resolve the issue as quickly as possible. We will provide updates as more information becomes available.

We are continuing to investigate this issue.

We are currently experiencing an issue with our email support channel, which may impact our ability to receive or respond to emails in a timely manner. In the meantime, we request you to reach out to us using Live Chat or by opening a ticket through the Resource Center in the portal for faster assistance. Our team is actively working to resolve this issue and will provide updates as soon as more information becomes available. We appreciate your patience and understanding.

We are currently investigating an issue where recent modifications to tests are not going live. We will share updates as more information becomes available.

A subset of historical capture data in the US-West region is currently unavailable. All real-time capture data is working expected.

We are currently investigating an issue impacting the catchpoint portal. Some users may experience a blank page after logging in or when attempting to view records. Please note that tests and alerts continue to function as expected. Our team is actively working to resolve this as quickly as possible.

We are currently investigating an increase in reported ISP-related incidents in Internet Sonar. Further updates will be shared as soon as more information is available.

We are investigating an issue that affected the REST API calls during 14:53 - 15:03 UTC. The tests and alerts were running as expected but the REST API calls might have failed intermittently.

We are currently investigating an issue that is causing failures in REST API calls. The failure began on December 09, 2025 at 12:48 UTC, and our teams are actively working to restore full functionality. At this time, your test data and alerts continue to operate as expected. We will provide additional updates as more information becomes available.

No errors have been observed since Dec 09, 2025 - 13:22 UTC, our team continues to investigate the issue and we shall keep you posted with the updates.

We are currently investigating an issue impacting users with Client Observer access, preventing them from using the portal. Our teams are actively working to restore functionality as quickly as possible.

We are currently investigating an issue where users with Division Administrator and Client observer user roles are able to log in but are unable to see any data on the portal. Rest assured, all test data, alerts, and test-related configurations continue to function as expected. This issue also impacts any API key associated with these users. Our team is actively working to identify the root cause, and we will provide further updates as soon as they are available.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We apologize for the inconvenience this is causing our users. Rest assured, we are treating this as a critical issue and our teams continue to investigate.

We are currently investigating slowness in the portal. Users may experience delays when performing actions on the Test Properties blade. Our team is actively investigating the issue to restore normal performance as quickly as possible.

We are experiencing an issue impacting docs.catchpoint.com due to an ongoing outage with our CDN vendor. Catchpoint users might not be able to access the documentation portal. Our team is actively monitoring the situation and working with the vendor to restore service. Updates will be posted here as soon as more details are available. Meanwhile, you can reach out to [email protected] for any help or try our AI chat bot from top right "?" help icon on the portal.