Catchpoint incident

Client Observer users unable to use the portal.

Minor Resolved View vendor source →

Catchpoint experienced a minor incident on November 28, 2025 affecting Portal, lasting 2d 18h. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2025, 06:46 PM UTC
Resolved
Dec 01, 2025, 01:28 PM UTC
Duration
2d 18h
Detected by Pingoru
Nov 28, 2025, 06:46 PM UTC

Affected components

Portal

Update timeline

  1. investigating Nov 28, 2025, 06:46 PM UTC

    We are currently investigating an issue impacting users with Client Observer access, preventing them from using the portal. Our teams are actively working to restore functionality as quickly as possible.

  2. monitoring Nov 28, 2025, 06:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 01, 2025, 01:28 PM UTC

    This incident has been resolved.