Catchpoint Outage History

A subset of historical capture data (Headers, Response content, Filmstrips and Screenshots) in the EMEA region is currently unavailable. The real time data remains fully operational and unaffected. We are actively working to restore the impacted historical data.

We have identified an issue affecting the Catchpoint portal. While users may experience difficulties accessing it, our team is actively investigating the issue.

Due to a provider outage, a subset of historical capture data (Headers, Response content, Filmstrips and Screenshots) in the US-EAST region are currently unavailable. The real time data remains fully operational and unaffected. We are actively working with the provider to restore the impacted historical data.

We are currently experiencing issues with a small subset of nodes, which may cause some missing test runs. Our team is actively investigating the situation and working on a resolution. We appreciate your patience and will provide updates as soon as we have more information.

We are currently investigating this issue.

We are currently investigating an issue where users are not receiving alert emails. Our engineering team is actively working on a fix.

We are currently investigating an issue affecting the display of run rate information on a subset of enterprise nodes. Please note that this issue is limited to the run rate data shown on the node detail page — test data and other functionality remain unaffected.

We are currently investigating an issue that is preventing users from accessing the Catchpoint portal. Our team is actively working to identify the root cause and restore full functionality as soon as possible.

We are currently aware of an issue affecting the Node List page on the portal. Some users may encounter errors when attempting to load this page. Rest assured, our teams are actively investigating the issue and working to resolve it as quickly as possible.

We have identified an issue affecting RUM page views. You may notice a dip in RUM traffic starting from 9 July 2025, 3:00 PM ET. Our team is actively investigating the issue and working on a resolution. We will keep you updated as we make progress.

We are currently investigating an issue affecting the Catchpoint portal. The issue began during an update to our SAML certificate. We’re working to resolve it as quickly as possible.

We are currently investigating an issue that is affecting SSO functionality for some users. If you are experiencing any problems with SSO access, please open a support ticket by emailing [email protected].

We are continuing to investigate this issue.

We are currently investigating an issue that has resulted in missing test data for tests executed on the China nodes.

We are continuing to investigate this issue.

We are currently investigating an issue impacting the availability of Webpage Test records on the Catchpoint portal. As a result, some users may be unable to access these records at this time.

We are currently investigating an issue impacting a subset of our Real User and Endpoint solutions. As a result, some users may experience delays in data visibility.

We have identified an issue where Internet Sonar had an issue from 6:03 AM and 6:30 AM UTC. Sonar should be available now and we are investigating the root cause and will provide further updates. Please contact us at [email protected] if you have any questions.

We are currently aware of an issue preventing Catchpoint users from accessing the Help Center via the portal. In the meantime, you can still reach our support team through the https://support.catchpoint.com/hc/en-us/ or by emailing us directly at [email protected].

We are currently investigating an issue with missing test data between start time and end time for a subset of our customers. Test data is not available for impacted customers and our team is working on priority to fix the issue.

We are currently investigating an intermittent issue impacting Catchpoint REST API services. While tests should run and collect data as expected, users may occasionally experience errors when making API calls.

We are continuing to investigate this issue.

We are currently investigating an issue affecting our Real User Monitoring (RUM) infrastructure. As a result, the RUM application may be collecting less data than usual. Our team is actively working to identify and resolve the problem.

We are continuing to investigate this issue.

We are investigating an issue with a few of our China nodes that are not running tests. Our team is working to resolve it and will share updates as available.