Catchpoint Outage History

Started Nov 28, 2025, 09:15 AM UTC· resolved Nov 28, 2025, 10:42 AM UTC

1. investigating Nov 28, 2025, 09:15 AM UTC

   We are currently investigating an issue where users with Division Administrator and Client observer user roles are able to log in but are unable to see any data on the portal. Rest assured, all test data, alerts, and test-related configurations continue to function as expected. This issue also impacts any API key associated with these users. Our team is actively working to identify the root cause, and we will provide further updates as soon as they are available.

2. investigating Nov 28, 2025, 09:22 AM UTC

   We are continuing to investigate this issue.

3. investigating Nov 28, 2025, 09:23 AM UTC

   We are continuing to investigate this issue.

4. investigating Nov 28, 2025, 09:43 AM UTC

   We apologize for the inconvenience this is causing our users. Rest assured, we are treating this as a critical issue and our teams continue to investigate.

5. monitoring Nov 28, 2025, 09:57 AM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved Nov 28, 2025, 10:42 AM UTC

   This incident has been resolved.

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Started Nov 21, 2025, 01:17 PM UTC· resolved Nov 21, 2025, 04:00 PM UTC

1. identified Nov 21, 2025, 01:17 PM UTC

   We have identified an issue that affected a subset of client tests that were using a Global Variable. The issue has since been resolved as of 09:30 UTC. Our team is continuing to review the incident, and we will share additional details once the analysis is complete. If you need any assistance with tests that use Global Variables, please contact us at [email protected]

2. monitoring Nov 21, 2025, 01:48 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Nov 21, 2025, 04:36 PM UTC

   This incident has been resolved.

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Started Nov 19, 2025, 03:30 PM UTC· resolved Nov 19, 2025, 03:59 PM UTC

1. investigating Nov 19, 2025, 03:30 PM UTC

   We are currently investigating slowness in the portal. Users may experience delays when performing actions on the Test Properties blade. Our team is actively investigating the issue to restore normal performance as quickly as possible.

2. resolved Nov 19, 2025, 03:59 PM UTC

   We have resolved the issue that caused slowness within the portal, where users may have experienced delays while performing actions on the test properties blade. The incident was traced to a third-party service used by the portal. We have temporarily stopped the functionality that relies on this service while we work with the provider to determine why it caused the issue and to prevent recurrence. If you need additional details please reach out to [email protected]

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Started Nov 18, 2025, 02:11 PM UTC· resolved Nov 18, 2025, 03:25 PM UTC

1. investigating Nov 18, 2025, 02:11 PM UTC

   We are experiencing an issue impacting docs.catchpoint.com due to an ongoing outage with our CDN vendor. Catchpoint users might not be able to access the documentation portal. Our team is actively monitoring the situation and working with the vendor to restore service. Updates will be posted here as soon as more details are available. Meanwhile, you can reach out to [email protected] for any help or try our AI chat bot from top right "?" help icon on the portal.

2. monitoring Nov 18, 2025, 03:24 PM UTC

   The documentation portal is now back online.

3. resolved Nov 18, 2025, 03:25 PM UTC

   This incident has been resolved.

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Started Nov 13, 2025, 07:49 AM UTC· resolved Nov 13, 2025, 10:04 AM UTC

1. resolved Nov 13, 2025, 11:58 AM UTC

   We have resolved an issue that affected a subset of Cloud nodes between 07:49 AM UTC and 10:04 AM UTC. During this time, tests targeting these affected nodes may have experienced degraded performance or missing runs. Portland, US - AWS Cloud Los Angeles, US - Akamai CC Denver, US - AWS Cloud Arizona, US - Azure Cloud Phoenix, US - Oracle Cloud San Jose, US - Oracle Cloud San Jose, US - Alibaba Cloud Los Angeles, US - AWS Cloud Seattle, US - Akamai CC Fremont, US - Akamai CC Fresno, US - Azure Cloud San Francisco, US - Tencent Cloud Las Vegas, US - Google Cloud Portland, US - Google Cloud Los Angeles, US - Google Cloud All systems are now operating normally!

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Started Nov 10, 2025, 10:14 AM UTC· resolved Nov 10, 2025, 12:41 PM UTC

1. investigating Nov 10, 2025, 10:14 AM UTC

   We are currently investigating an issue impacting a subset of Enterprise nodes that are not functioning as expected since approximately 08:00 UTC. As a result, some users may experience missing or unavailable data from these affected nodes. Our engineering teams are actively working to identify the root cause and restore full functionality as soon as possible. We will provide updates as more information becomes available.

2. monitoring Nov 10, 2025, 10:50 AM UTC

   We have fixed the issue and Enterprise nodes are returning to normal operations. Our teams continue to monitor the recovery closely to ensure full data synchronization across all nodes.

3. resolved Nov 10, 2025, 12:41 PM UTC

   This incident has been resolved. Unfortunately, tests were unable to run between approximately 08:00 UTC and 10:00 UTC. All systems are now fully operational, and normal functionality has been restored.

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Started Nov 05, 2025, 07:47 PM UTC· resolved Nov 06, 2025, 01:59 PM UTC

1. investigating Nov 05, 2025, 07:47 PM UTC

   A subset of historical capture data (Headers, Response content, Filmstrips and Screenshots) in the EMEA region is currently unavailable. The real time data remains fully operational and unaffected. We are actively working to restore the impacted historical data.

2. resolved Nov 06, 2025, 01:59 PM UTC

   This incident has been resolved.

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Started Oct 19, 2025, 12:45 AM UTC· resolved Oct 20, 2025, 06:21 AM UTC

1. investigating Oct 19, 2025, 12:45 AM UTC

   We have identified an issue affecting the Catchpoint portal. While users may experience difficulties accessing it, our team is actively investigating the issue.

2. monitoring Oct 19, 2025, 01:16 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Oct 20, 2025, 06:21 AM UTC

   This incident has been resolved.

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Started Sep 08, 2025, 09:13 AM UTC· resolved Sep 08, 2025, 02:24 PM UTC

1. investigating Sep 08, 2025, 09:13 AM UTC

   Due to a provider outage, a subset of historical capture data (Headers, Response content, Filmstrips and Screenshots) in the US-EAST region are currently unavailable. The real time data remains fully operational and unaffected. We are actively working with the provider to restore the impacted historical data.

2. resolved Sep 08, 2025, 02:24 PM UTC

   This incident has been resolved.

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Started Sep 05, 2025, 12:35 AM UTC· resolved Sep 05, 2025, 04:14 AM UTC

1. investigating Sep 05, 2025, 12:35 AM UTC

   We are currently experiencing issues with a small subset of nodes, which may cause some missing test runs. Our team is actively investigating the situation and working on a resolution. We appreciate your patience and will provide updates as soon as we have more information.

2. identified Sep 05, 2025, 03:03 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Sep 05, 2025, 03:04 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Sep 05, 2025, 04:14 AM UTC

   This incident has been resolved.

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Started Aug 25, 2025, 03:55 PM UTC· resolved Aug 26, 2025, 06:39 AM UTC

1. monitoring Aug 25, 2025, 03:55 PM UTC

   We have investigated and resolved an issue impacting Catchpoint’s email services due to some blocklist services. This may have affect the delivery of alert emails and other system-generated communications.

2. monitoring Aug 25, 2025, 04:14 PM UTC

   We have temporarily paused Catchpoint’s email services including email-based alerts as part of ongoing troubleshooting. Customers will continue to receive alerts via webhooks. Our team is working to restore email services at the earliest.

3. investigating Aug 25, 2025, 04:14 PM UTC

   We are currently investigating this issue.

4. monitoring Aug 25, 2025, 06:22 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Aug 26, 2025, 06:39 AM UTC

   This incident has been resolved.

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Started Aug 12, 2025, 05:46 PM UTC· resolved Aug 13, 2025, 08:00 AM UTC

1. identified Aug 12, 2025, 05:51 PM UTC

   We have identified an issue affecting the Catchpoint portal. While some users may experience difficulties accessing it, the root cause has been identified and a fix is in progress.

2. monitoring Aug 12, 2025, 05:55 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 13, 2025, 08:00 AM UTC

   This incident has been resolved.

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Started Aug 04, 2025, 01:40 PM UTC· resolved Aug 04, 2025, 08:14 PM UTC

1. identified Aug 04, 2025, 01:40 PM UTC

   We are currently investigating an issue where users are not receiving report emails. Our engineering team is actively working on a fix.

2. monitoring Aug 04, 2025, 01:54 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 04, 2025, 08:14 PM UTC

   This incident has been resolved.

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Started Aug 04, 2025, 07:01 AM UTC· resolved Aug 04, 2025, 08:14 PM UTC

1. investigating Aug 04, 2025, 07:01 AM UTC

   We are currently investigating an issue where users are not receiving alert emails. Our engineering team is actively working on a fix.

2. monitoring Aug 04, 2025, 08:01 AM UTC

   A fix has been implemented and currently we are monitoring the results.

3. resolved Aug 04, 2025, 08:14 PM UTC

   This incident has been resolved.

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Started Jul 31, 2025, 06:06 PM UTC· resolved Aug 01, 2025, 06:35 AM UTC

1. investigating Jul 31, 2025, 06:06 PM UTC

   We are currently investigating an issue affecting the display of run rate information on a subset of enterprise nodes. Please note that this issue is limited to the run rate data shown on the node detail page — test data and other functionality remain unaffected.

2. monitoring Jul 31, 2025, 06:42 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 01, 2025, 06:35 AM UTC

   This incident has been resolved.

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Started Jul 19, 2025, 05:50 PM UTC· resolved Jul 20, 2025, 12:52 AM UTC

1. investigating Jul 19, 2025, 05:50 PM UTC

   We are currently investigating an issue that is preventing users from accessing the Catchpoint portal. Our team is actively working to identify the root cause and restore full functionality as soon as possible.

2. monitoring Jul 19, 2025, 06:48 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 21, 2025, 11:52 AM UTC

   This incident has been resolved.

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Started Jul 16, 2025, 09:41 AM UTC· resolved Jul 16, 2025, 06:22 PM UTC

1. investigating Jul 16, 2025, 09:41 AM UTC

   We are currently aware of an issue affecting the Node List page on the portal. Some users may encounter errors when attempting to load this page. Rest assured, our teams are actively investigating the issue and working to resolve it as quickly as possible.

2. monitoring Jul 16, 2025, 10:51 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 17, 2025, 06:22 PM UTC

   This incident has been resolved.

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Started Jul 10, 2025, 07:36 PM UTC· resolved Jul 11, 2025, 01:52 PM UTC

1. investigating Jul 10, 2025, 07:36 PM UTC

   We have identified an issue affecting RUM page views. You may notice a dip in RUM traffic starting from 9 July 2025, 3:00 PM ET. Our team is actively investigating the issue and working on a resolution. We will keep you updated as we make progress.

2. identified Jul 10, 2025, 08:35 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Jul 10, 2025, 10:31 PM UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring Jul 10, 2025, 10:32 PM UTC

   We are continuing to monitor for any further issues.

5. resolved Jul 11, 2025, 01:52 PM UTC

   This incident has been resolved.

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Started Jul 10, 2025, 04:33 PM UTC· resolved Jul 10, 2025, 04:46 PM UTC

1. investigating Jul 10, 2025, 04:47 PM UTC

   We are currently investigating an issue affecting the Catchpoint portal. The issue began during an update to our SAML certificate. We’re working to resolve it as quickly as possible.

2. resolved Jul 10, 2025, 04:56 PM UTC

   This incident has been resolved.

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Started Jul 09, 2025, 11:19 PM UTC· resolved Jul 10, 2025, 02:00 AM UTC

1. investigating Jul 09, 2025, 11:19 PM UTC

   We are currently investigating an issue that is affecting SSO functionality for some users. If you are experiencing any problems with SSO access, please open a support ticket by emailing [email protected].

2. investigating Jul 10, 2025, 12:00 AM UTC

   We are continuing to investigate this issue.

3. identified Jul 10, 2025, 01:41 AM UTC

   The issue has been identified and a fix is being implemented.

4. resolved Jul 10, 2025, 01:31 PM UTC

   This incident has been resolved.

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Started Jul 09, 2025, 08:26 PM UTC· resolved Jul 10, 2025, 01:31 PM UTC

1. investigating Jul 09, 2025, 08:26 PM UTC

   We are currently investigating an issue that has resulted in missing test data for tests executed on the China nodes.

2. investigating Jul 09, 2025, 09:18 PM UTC

   We are continuing to investigate this issue.

3. monitoring Jul 09, 2025, 09:18 PM UTC

   The issue has been identified and resolved. However, test data for July 9th during the following timeframes could not be recovered: 19:34 – 19:42 UTC 19:45 – 19:54 UTC We apologize for any inconvenience this may have caused.

4. resolved Jul 10, 2025, 01:31 PM UTC

   This incident has been resolved.

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Started Jun 26, 2025, 06:02 PM UTC· resolved Jun 26, 2025, 08:01 PM UTC

1. investigating Jun 26, 2025, 06:02 PM UTC

   We are currently investigating an issue impacting the availability of Webpage Test records on the Catchpoint portal. As a result, some users may be unable to access these records at this time.

2. monitoring Jun 26, 2025, 06:20 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jun 26, 2025, 08:01 PM UTC

   This incident has been resolved.

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Started Jun 25, 2025, 04:35 PM UTC· resolved Jun 26, 2025, 11:41 AM UTC

1. investigating Jun 25, 2025, 04:35 PM UTC

   We are currently investigating an issue impacting a subset of our Real User and Endpoint solutions. As a result, some users may experience delays in data visibility.

2. monitoring Jun 25, 2025, 06:47 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jun 26, 2025, 11:41 AM UTC

   This incident has been resolved.

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Started Jun 24, 2025, 06:59 AM UTC· resolved Jun 24, 2025, 05:13 PM UTC

1. investigating Jun 24, 2025, 06:59 AM UTC

   We have identified an issue where Internet Sonar had an issue from 6:03 AM and 6:30 AM UTC. Sonar should be available now and we are investigating the root cause and will provide further updates. Please contact us at [email protected] if you have any questions.

2. monitoring Jun 24, 2025, 07:05 AM UTC

   We are currently monitoring the service to ensure it remains stable.

3. resolved Jun 24, 2025, 05:13 PM UTC

   This incident has been resolved.

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Started Jun 19, 2025, 07:21 AM UTC· resolved Jun 19, 2025, 10:32 AM UTC

1. monitoring Jun 19, 2025, 07:49 AM UTC

   We have identified an issue with a subset of our backbone nodes which caused a data gap between 6:09 UTC to 6:49 UTC on June19th 2025. Please find below the list of impacted nodes. * Amsterdam, NL - TELIA * Athens, GR - Cogent * Atlanta, US - Level3 IPv6 * Atlanta, US - Zayo IPv6 * Auckland, NZ - Vocus * Baghdad, IQ - EarthLink * Batam, ID - PT Telekom IPv6 * Berlin, DE - Versatel IPv6 * Billings, US - Lumen IPv6 * Boston, US - VZN IPv6 * Brasilia, BR - EdgeUno * Brasilia, BR - EdgeUno IPv6 * Bucharest, RO - RDS * Chennai, IN - Vodafone IPv6 * Chicago, US - Level3 IPv6 * Chicago, US - Unitas IPv6 * Chicago, US - VZN IPv6 * Curitiba, BR - EdgeUno IPv6 * Dallas, US - NetActuate IPv6 * Dallas, US - Telia * Frankfurt, DE - DTAG * Frankfurt, DE - Verizon * Kathmandu, NP - Data Hub * La Paz, BO - EdgeUno * La Paz, BO - EdgeUno IPv6 * Lima, PE - America Movil * Marseille, FR - Orange * Montevideo, UY - Claro IPv6 * Montreal, CA - IBM Cloud * New York, US - Cogent IPv6 * New York, US - Equinix Metal IPV6 * New York, US - Unitas IPv6 * New York, US - Zayo IPv6 * Paris, FR - Equinix Metal * Philadelphia, US - Crown Castle * Philadelphia, US - Crown Castle IPv6 * Phoenix, US - Cox * Phoenix, US - Lumen * Portland, US - Lumen * Porto Alegre, BR - EdgeUno * Rio de Janeiro, BR - EdgeUno * Rio de Janeiro, BR - EdgeUno IPv6 * San Francisco, US - Comcast * San Juan, PR - EdgeUno IPv6 * Santiago, CL - Cirion IPv6 * Seoul, KR - LG * Shenzhen, CN - Alicloud * Tel Aviv, IL - Cellcom * Toronto, CA - Equinix Metal IPV6 * Toronto, CA - IBM Cloud * Toronto, CA - Lumen * Toronto, CA - Lumen IPv6 * Toronto, CA - Rogers * Washington DC, US - Equinix Metal IPV6 * Washington DC, US - Unitas * Washington DC, US - Unitas Ipv6 * Washington DC, US - Zayo IPv6

2. monitoring Jun 19, 2025, 07:52 AM UTC

   We are continuing to monitor for any further issues.

3. monitoring Jun 19, 2025, 07:57 AM UTC

   We are continuing to monitor for any further issues.

4. resolved Jun 19, 2025, 04:09 PM UTC

   This incident has been resolved.

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