Catchpoint incident

Issue loading data in Record, Smartboard and API

Notice Resolved View vendor source →

Catchpoint experienced a notice incident on April 29, 2026 affecting Portal and Data Pull API, lasting 19h 6m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2026, 02:39 PM UTC
Resolved
Apr 30, 2026, 09:46 AM UTC
Duration
19h 6m
Detected by Pingoru
Apr 29, 2026, 02:39 PM UTC

Affected components

PortalData Pull API

Update timeline

  1. monitoring Apr 29, 2026, 02:39 PM UTC

    We identified an issue that affected a small number of users and API requests, impacting data loading on Record, Smartboard, and the REST API between 10:07 and 10:17 ET. A fix has been deployed and the issue is now resolved. We are continuing to monitor the system to ensure stability.

  2. resolved Apr 30, 2026, 09:46 AM UTC

    This incident has been resolved.