Caseware Cloud incident
Cloud-based Engagement Solutions, Degraded Performance for Asia Pacific users
Caseware Cloud experienced a minor incident on July 10, 2026 affecting Cloud-based Engagement Solutions, lasting 5h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 10, 2026, 02:51 AM UTC
We are experiencing a Degraded Performance of our Cloud-based Engagement Solutions in the Asia Pacific region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- identified Jul 10, 2026, 04:16 AM UTC
The source of the Cloud-based Engagement Solutions Degraded Performance has been identified and we have found a potential solution.
- identified Jul 10, 2026, 06:18 AM UTC
The source of the Cloud-based Engagement Solutions Degraded Performance has been identified and we have found a potential solution.
- monitoring Jul 10, 2026, 07:34 AM UTC
Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Jul 10, 2026, 08:04 AM UTC
Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.