Caseware Cloud incident
SmartSync Cloud Service, Partial Outage for United States users
Caseware Cloud experienced a major incident on July 3, 2026 affecting SmartSync Cloud Service, lasting 4h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 03, 2026, 09:09 PM UTC
We are experiencing a Partial Outage of our SmartSync Cloud Service in the United States region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- identified Jul 03, 2026, 10:11 PM UTC
The source of the SmartSync Cloud Service Partial Outage has been identified and we have found a potential solution.
- identified Jul 03, 2026, 11:42 PM UTC
Engineering teams remain fully engaged and are working with urgency to implement a fix for this issue. We are closely monitoring progress toward resolution. An update will be provided within the hour. We apologize for the disruption and appreciate your continued patience.
- monitoring Jul 04, 2026, 01:14 AM UTC
SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Jul 04, 2026, 01:59 AM UTC
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.