Carestream Dental incident

Issue with Patient Payment Link in Automated Statements

Minor Ongoing View vendor source →

Carestream Dental is currently experiencing a minor incident affecting Automated Statements, which began 9h ago. The vendor's full update timeline is below.

Started
May 20, 2026, 03:43 PM UTC
Resolved
Ongoing
Duration
● 8h 32m
Detected by Pingoru
May 20, 2026, 03:43 PM UTC

Affected components

Automated Statements

Update timeline

  1. investigating May 20, 2026, 03:43 PM UTC

    Our payment processing partner is transitioning to a new platform that doesn't yet provide the reporting practices need to match patient payments to accounts. To prevent reconciliation issues, we've temporarily removed the payment link from electronic statements. Patients can still view their statements online but will need to contact the practice directly to make a payment. We're working with our partner to restore full functionality as quickly as possible and will post updates here as we have them. Thank you for your patience.