- Detected by Pingoru
- Aug 27, 2026, 09:44 AM UTC
- Resolved
- Aug 27, 2026, 12:10 PM UTC
- Duration
- 2h 26m
Affected: OBN
Timeline · 2 updates
-
investigating Aug 27, 2026, 09:44 AM UTC
OBN Global is currently investigating an issue that has delayed processing and settlements to merchants. As this is an active incident, OBN Global will provide an update later. OBN Global apologises for any delay.
-
resolved Aug 27, 2026, 12:10 PM UTC
OBN Global has resolved the incident that delayed Card and Open Banking settlements to merchants on Wednesday 26 August. OBN Global will settle delayed funds to merchants as part of their normal settlement cycle. Please note, that as per Bank Holidays, merchants on daily settlement may receive a delay in settlement due to OBN Global not receiving funds from Card issuers. This is operationally normal, and not related to the resolved incident above.
Read the full incident report →
- Detected by Pingoru
- Aug 14, 2026, 01:10 PM UTC
- Resolved
- Aug 14, 2026, 04:16 PM UTC
- Duration
- 3h 5m
Affected: Cardstream Payment GatewayOBN
Timeline · 2 updates
-
investigating Aug 14, 2026, 01:10 PM UTC
Cardstream has identified an ongoing issue with Open Banking payments processed via Mastercard, where payments are being declined by the Mastercard retail bank client. The issue has been escalated to Mastercard for urgent investigation. Open Banking payments via OBN Global are affected by this.
-
resolved Aug 14, 2026, 04:16 PM UTC
Mastercard has confirmed that this is now resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 29, 2026, 08:30 AM UTC
- Resolved
- Jul 30, 2026, 02:38 PM UTC
- Duration
- 1d 6h
Affected: Cardstream Payment Gateway
Timeline · 3 updates
-
investigating Jul 29, 2026, 08:30 AM UTC
Cardstream has identified an issue with the Settlement for Worldpay transactions due to be sent on 29 July. This is being investigated and an update will be shared shortly. Please note, this may result in a day's delay in the settlement of funds for affected transactions.
-
monitoring Jul 29, 2026, 04:18 PM UTC
All affected transactions have now been sent to the Acquirer. Our engineers continue to monitor and review transaction states.
-
resolved Jul 30, 2026, 02:38 PM UTC
Cardstream can confirm that Transactions have been settled with the Acquirer. This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 27, 2026, 04:29 PM UTC
- Resolved
- Jul 28, 2026, 03:46 PM UTC
- Duration
- 23h 16m
Affected: OBN
Timeline · 2 updates
-
monitoring Jul 27, 2026, 04:29 PM UTC
Due to a delay in receiving funds/transaction details from an underlying payment provider, transactions captured on Friday and Saturday may be delayed from settlement to merchants. Transactions captured on Sunday are not delayed. OBN Global will onward settle delayed funds to merchants as part of normal settlement when they are received and processed. OBN Global apologises for any delay.
-
resolved Jul 28, 2026, 03:46 PM UTC
All delayed funds/transactions have been received by OBN Global and any outstanding amounts will be remitted to merchants as part of their normal settlement cycle.
Read the full incident report →
- Detected by Pingoru
- Jul 15, 2026, 08:12 AM UTC
- Resolved
- Jul 15, 2026, 09:29 AM UTC
- Duration
- 1h 16m
Affected: Cardstream Payment GatewayOBN
Timeline · 2 updates
-
investigating Jul 15, 2026, 08:12 AM UTC
Cardstream has seen an increase in 3-D Secure transaction errors for Mastercard transactions. Mastercard is investigating. We continue to monitor authorisation rates and will share further updates shortly.
-
resolved Jul 15, 2026, 09:29 AM UTC
Cardstream can confirm that Mastercard 3-D Secure Authentication rates have returned to normal.
Read the full incident report →
- Detected by Pingoru
- Jun 25, 2026, 10:13 AM UTC
- Resolved
- Jun 25, 2026, 10:23 AM UTC
- Duration
- 10m
Affected: Cardstream Payment Gateway
Timeline · 2 updates
-
monitoring Jun 25, 2026, 10:13 AM UTC
Cardstream is urgently investigating an incident that is intermittently affecting access to the Merchant Management Systems (MMS) and Transaction processing. We are treating this with the highest priority and working with our engineers to resolve it. Kind regards Cardstream Support
-
resolved Jun 25, 2026, 10:23 AM UTC
Access to the MMS has been restored, and transaction processing has resumed to normal levels.
Read the full incident report →
- Detected by Pingoru
- Jun 22, 2026, 04:22 PM UTC
- Resolved
- Jun 23, 2026, 10:35 AM UTC
- Duration
- 18h 13m
Affected: Cardstream Payment Gateway
Timeline · 2 updates
-
investigating Jun 22, 2026, 04:22 PM UTC
Cardstream is investigating an issue with AMEX transaction states on the Gateway. We continue to work with AMEX on resolving this.
-
resolved Jun 23, 2026, 10:35 AM UTC
AMEX have confirmed the correct transaction states and these have now been updated on the Gateway.
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 12:58 PM UTC
- Resolved
- May 19, 2026, 11:54 AM UTC
- Duration
- 22h 56m
Affected: Cardstream Payment Gateway
Timeline · 2 updates
-
identified May 18, 2026, 12:58 PM UTC
Cardstream is currently investigating the intermittent availability of the 3-D Secure Pit Server. Please note this is a test environment and does not affect production 3DS transactions.
-
resolved May 19, 2026, 11:54 AM UTC
Full 3-D Secure Pit Server availability has now returned. Our engineers continue to monitor.
Read the full incident report →
- Detected by Pingoru
- May 12, 2026, 02:02 PM UTC
- Resolved
- May 12, 2026, 03:27 PM UTC
- Duration
- 1h 25m
Affected: Cardstream Payment Gateway
Timeline · 3 updates
-
investigating May 12, 2026, 02:02 PM UTC
Cardstream has seen an increase in Acquirer errors for Cashflows transactions. Cashflows has confirmed that they have identified the root cause and are now looking to restore service.
-
monitoring May 12, 2026, 02:15 PM UTC
Cardstream has seen Cashflows transaction authorisation rates resume to normal levels. Our engineers continue to monitor.
-
resolved May 12, 2026, 03:27 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 06, 2026, 11:00 AM UTC
- Resolved
- May 06, 2026, 03:13 PM UTC
- Duration
- 4h 13m
Affected: Cardstream Payment Gateway
Timeline · 3 updates
-
identified May 06, 2026, 11:00 AM UTC
Cardstream has seen an increase in 3-D Secure transaction errors for several Issuers, due to the unavailability of their chosen Access Control Server (ACS). We continue to monitor authorisation rates.
-
monitoring May 06, 2026, 12:59 PM UTC
Cardstream can confirm that 3-D Secure Authentication rates have returned to normal. We continue to monitor.
-
resolved May 06, 2026, 03:13 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2026, 06:34 PM UTC
- Resolved
- May 01, 2026, 07:57 AM UTC
- Duration
- 13h 23m
Affected: Cardstream Payment Gateway
Timeline · 3 updates
-
investigating Apr 30, 2026, 06:34 PM UTC
Cardstream has seen an increase in Acquirer errors for EmerchantPay transactions. We are in communication with EmerchantPay, who are also investigating.
-
monitoring Apr 30, 2026, 07:03 PM UTC
Cardstream has seen EmerchantPay transaction auth rates resume to normal levels. Our engineers continue to monitor.
-
resolved May 01, 2026, 07:57 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 16, 2026, 10:09 AM UTC
- Resolved
- Feb 16, 2026, 11:59 AM UTC
- Duration
- 1h 50m
Affected: Cardstream Payment Gateway
Timeline · 2 updates
-
investigating Feb 16, 2026, 10:09 AM UTC
Cardstream has identified an issue with the 3-D Secure PIT Server for test transactions. This does not affect live 3-D Secure transactions. This is being investigated and an update will be shared shortly.
-
resolved Feb 16, 2026, 11:59 AM UTC
The issue has been resolved. Our engineers continue to monitor.
Read the full incident report →
- Detected by Pingoru
- Feb 10, 2026, 09:38 AM UTC
- Resolved
- Feb 11, 2026, 10:56 AM UTC
- Duration
- 1d 1h
Affected: Cardstream Payment Gateway
Timeline · 3 updates
-
identified Feb 10, 2026, 09:38 AM UTC
Cardstream has identified an issue with the Settlement for Global Payments transactions due to be sent on 10 February. This is being investigated and an update will be shared shortly. Please note, this may result in a day's delay in the settlement of funds for affected transactions.
-
monitoring Feb 10, 2026, 11:25 AM UTC
All affected transactions have now been sent to the Acquirer. Our engineers continue to monitor and review transaction states.
-
resolved Feb 11, 2026, 10:56 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 29, 2026, 10:01 AM UTC
- Resolved
- Jan 29, 2026, 10:42 AM UTC
- Duration
- 40m
Affected: Cardstream Payment Gateway
Timeline · 2 updates
-
investigating Jan 29, 2026, 10:01 AM UTC
Cardstream has identified an issue with the Settlement for Elavon ISO transactions due to be sent on 29 January. This is being investigated and an update will be shared shortly. Please note, this may result in a day's delay in the settlement of funds for affected transactions.
-
resolved Jan 29, 2026, 10:42 AM UTC
All affected transactions have now been sent to the Acquirer.
Read the full incident report →
- Detected by Pingoru
- Oct 06, 2025, 09:08 AM UTC
- Resolved
- Oct 06, 2025, 09:52 AM UTC
- Duration
- 44m
Affected: Cardstream Payment Gateway
Timeline · 2 updates
-
investigating Oct 06, 2025, 09:08 AM UTC
From 07:55 BST, 6 October, Cardstream has seen an increase in authorisation errors for EvoPayments transactions. This has been raised to EvoPayments for urgent review.
-
resolved Oct 06, 2025, 09:52 AM UTC
Cardstream saw authorisations return to normal levels from 09:42 BST.
Read the full incident report →
- Detected by Pingoru
- Oct 02, 2025, 11:26 AM UTC
- Resolved
- Oct 02, 2025, 11:26 AM UTC
- Duration
- —
Affected: Cardstream Payment Gateway
Timeline · 1 update
-
resolved Oct 02, 2025, 11:26 AM UTC
From 01 October 23:55 – 02 October 01:05 BST, Cardstream saw an increase in connection errors for the below Acquirers: - AIB - AMEX - Barclaycard - Cetler - Elavon - Firstdata/Fiserv - HSBC/Global Payments - Lloyds Cardnet - Trust Payments - Worldpay This was due to a change released by a third-party connector. Cardstream saw authorisations return to normal levels from 01:05.
Read the full incident report →
- Detected by Pingoru
- Oct 02, 2025, 08:09 AM UTC
- Resolved
- Oct 02, 2025, 02:01 PM UTC
- Duration
- 5h 51m
Affected: Cardstream Payment Gateway
Timeline · 3 updates
-
investigating Oct 02, 2025, 08:09 AM UTC
Cardstream is investigating settlement of yesterday's processing for several Acquirers. We will provide further updates shortly.
-
monitoring Oct 02, 2025, 09:48 AM UTC
Cardstream continues to investigate settlement of yesterday's processing for several Acquirers. We are awaiting final confirmation from 3rd party networks, to close the investigation with confidence that all transactions have been settled correctly.
-
resolved Oct 02, 2025, 02:01 PM UTC
Cardstream has received final confirmation that all processing has settled correctly.
Read the full incident report →
- Detected by Pingoru
- Sep 03, 2025, 12:41 PM UTC
- Resolved
- Sep 03, 2025, 12:41 PM UTC
- Duration
- —
Affected: Cardstream Payment Gateway
Timeline · 1 update
-
resolved Sep 03, 2025, 12:41 PM UTC
AMEX has notified of an issue with the Settlement of AMEX transactions processed on 29 August. The affected file has now been processed. AMEX has confirmed that this will result in a delay in the settlement of funds for affected transactions.
Read the full incident report →
