CardConnect incident

INCIDENT: CardPointe Reporting Delays

Ongoing since 05:07 PM UTC, affecting CardPointe Desktop.

identified Nov 05, 2026, 05:07 PM UTC

Please be advised, some merchants may notice reporting delays within CardPointe. Note: This is isolated to reporting only. Please do not attempt to re-run transactions if you do not see them appear in CardPointe. We are currently working to resolve this issue.

Started
Nov 05, 2026, 05:07 PM UTC
Resolved
Ongoing
Duration
● 1h 33m
Detected by Pingoru
Nov 05, 2026, 05:07 PM UTC

Affected components

CardPointe Desktop

Update timeline

  1. identified Nov 05, 2026, 05:07 PM UTC

    Please be advised, some merchants may notice reporting delays within CardPointe. Note: This is isolated to reporting only. Please do not attempt to re-run transactions if you do not see them appear in CardPointe. We are currently working to resolve this issue.

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