Canva Outage History

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Canva had 54 outages in the last 2 years totaling 255h 30m of downtime — averaging 2.2 incidents per month.

There were 54 Canva outages since June 19, 2025 totaling 255h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.canvastatus.com

Major November 22, 2025

Connect API

Detected by Pingoru
Nov 22, 2025, 10:18 AM UTC
Resolved
Nov 22, 2025, 10:49 AM UTC
Duration
31m
Affected: Connect API
Timeline · 3 updates
  1. investigating Nov 22, 2025, 10:18 AM UTC

    Users are experiencing issues using Canva Connect API

  2. monitoring Nov 22, 2025, 10:43 AM UTC

    The fix has been put in place and we are monitoring the issue

  3. resolved Nov 22, 2025, 10:49 AM UTC

    The issue is now resolved.

Read the full incident report →

Major November 18, 2025

Users are experiencing issues loading Canva

Detected by Pingoru
Nov 18, 2025, 12:04 PM UTC
Resolved
Nov 18, 2025, 02:56 PM UTC
Duration
2h 52m
Affected: iPad appLogin and signupmacOS appBlackboardEditing designsiOS appWindows appCanvasViewing designsAndroid appD2LSaving designsGoogle ClassroomDownloading designsMoodleSharing designsMS TeamsMedia uploadsRemindHome pageSchoologyProjects pageTemplates pageAppsAdministration and settingsBilling and subscriptionsPrint and deliveryScheduling postsPublishing websitesHelp/supportApps SDKConnect APICanva AI ConnectorDocument import
Timeline · 7 updates
  1. identified Nov 18, 2025, 12:04 PM UTC

    Users may be unable to load Canva.

  2. identified Nov 18, 2025, 12:22 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Nov 18, 2025, 12:30 PM UTC

    Our CDN provider Cloudflare is having issues resulting in Canva being unable to load for some users. Please refer to https://www.cloudflarestatus.com/

  4. identified Nov 18, 2025, 01:39 PM UTC

    We are working with Cloudflare to fix the issue.

  5. monitoring Nov 18, 2025, 02:06 PM UTC

    We've implemented a fix and monitoring results.

  6. monitoring Nov 18, 2025, 02:48 PM UTC

    We've implemented a fix and monitoring results.

  7. resolved Nov 18, 2025, 02:56 PM UTC

    This incident is now resolved. Thank you for your patience and understanding.

Read the full incident report →

Minor October 29, 2025

Users are experiencing issues generating video through Magic Media

Detected by Pingoru
Oct 29, 2025, 04:10 PM UTC
Resolved
Oct 30, 2025, 05:22 AM UTC
Duration
13h 12m
Timeline · 3 updates
  1. identified Oct 29, 2025, 04:10 PM UTC

    Users may experience issues when trying to generate videos through Magic Media.

  2. monitoring Oct 30, 2025, 12:58 AM UTC

    - Fix has been implemented. Users should be able to generate videos with Magic Media now.

  3. resolved Oct 30, 2025, 05:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 28, 2025

Some users are unable to add credit cards as a payment method

Detected by Pingoru
Oct 28, 2025, 07:03 PM UTC
Resolved
Oct 28, 2025, 07:59 PM UTC
Duration
56m
Affected: Billing and subscriptions
Timeline · 2 updates
  1. investigating Oct 28, 2025, 07:03 PM UTC

    We are currently investigating an issue where some users are unable to add credit cards as a payment method.

  2. resolved Oct 28, 2025, 07:59 PM UTC

    This issue has been resolved

Read the full incident report →

Critical October 14, 2025

Some users might not be able to access Canva

Detected by Pingoru
Oct 14, 2025, 02:43 PM UTC
Resolved
Oct 14, 2025, 03:30 PM UTC
Duration
46m
Timeline · 3 updates
  1. investigating Oct 14, 2025, 02:43 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 14, 2025, 03:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 14, 2025, 10:28 PM UTC

    This incident is now resolved. Thank you for your patience and understanding

Read the full incident report →

Major October 7, 2025

Some users may encounter an error or slowness when uploading files to Canva

Detected by Pingoru
Oct 07, 2025, 09:43 AM UTC
Resolved
Oct 07, 2025, 10:20 AM UTC
Duration
36m
Affected: Media uploadsDocument import
Timeline · 2 updates
  1. investigating Oct 07, 2025, 09:43 AM UTC

    We've noticed an increase in failed and slow uploads in some regions, and are investigating

  2. resolved Oct 07, 2025, 10:20 AM UTC

    This incident is now resolved. Thank you for your patience and understanding.

Read the full incident report →

Minor October 2, 2025

Text input and layout issues on iOS 26.0 (web browser and app)

Detected by Pingoru
Oct 02, 2025, 08:49 AM UTC
Resolved
Oct 07, 2025, 02:50 AM UTC
Duration
4d 18h
Affected: iPad appEditing designsiOS appViewing designsAdministration and settings
Timeline · 3 updates
  1. identified Oct 02, 2025, 08:49 AM UTC

    We’re currently investigating critical issues affecting users on iOS 26.0. The main impact is on text input and editing, with layout problems also obscuring certain functionality. Most affected: iOS web browser Also affected: Native iOS app Our team is actively working on mitigations to restore full functionality.

  2. monitoring Oct 07, 2025, 01:22 AM UTC

    We have implemented mitigations for the identified issues and user functionality is restored. We are continuing to monitor for any problems related to the latest iOS releases.

  3. resolved Oct 07, 2025, 02:50 AM UTC

    This incident is now resolved. Thank you for your patience and understanding.

Read the full incident report →

Major October 1, 2025

Unable to import files from most apps

Detected by Pingoru
Oct 01, 2025, 12:59 AM UTC
Resolved
Oct 01, 2025, 02:06 AM UTC
Duration
1h 7m
Timeline · 2 updates
  1. investigating Oct 01, 2025, 12:59 AM UTC

    We are currently investigating an issue wherein our users are unable to import files from most apps. We will update again once the issue is solved.

  2. resolved Oct 01, 2025, 02:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 16, 2025

Subfolders appear outside the main folders on the Projects page

Detected by Pingoru
Sep 16, 2025, 05:06 PM UTC
Resolved
Sep 16, 2025, 08:26 PM UTC
Duration
3h 19m
Affected: Projects page
Timeline · 3 updates
  1. investigating Sep 16, 2025, 05:06 PM UTC

    Users are experiencing issues with folders wherein the subfolders appear outside the main folders on the Projects page

  2. monitoring Sep 16, 2025, 08:24 PM UTC

    A fix has been rolled out and we are monitoring the results to ensure the issue is fully resolved.

  3. resolved Sep 16, 2025, 08:26 PM UTC

    This incident is now resolved. Thank you for your patience and understanding.

Read the full incident report →

Major September 10, 2025

Payment Errors

Detected by Pingoru
Sep 10, 2025, 06:16 AM UTC
Resolved
Sep 10, 2025, 07:54 AM UTC
Duration
1h 37m
Timeline · 2 updates
  1. investigating Sep 10, 2025, 06:16 AM UTC

    We are currently investigating reports of users experiencing errors when attempting to process payments. Our team is working to identify and resolve this issue. We will provide updates as more information becomes available.

  2. resolved Sep 10, 2025, 07:54 AM UTC

    This incident is now resolved. Thank you for your patience and understanding.

Read the full incident report →

Minor September 5, 2025

Users experiencing increase in timeout errors affecting image generation.

Detected by Pingoru
Sep 05, 2025, 12:50 AM UTC
Resolved
Sep 05, 2025, 04:29 AM UTC
Duration
3h 38m
Timeline · 2 updates
  1. investigating Sep 05, 2025, 12:50 AM UTC

    Users experiencing increase in timeout errors affecting image generation in our Dream Lab, Canva AI, and Magic Media products. We’ve identified the root cause and are actively working on a fix.

  2. resolved Sep 05, 2025, 04:29 AM UTC

    This incident is now resolved. Thank you for your patience and understanding.

Read the full incident report →

Major August 28, 2025

Canva Access Issues - Indonesia

Detected by Pingoru
Aug 28, 2025, 12:28 PM UTC
Resolved
Aug 28, 2025, 01:23 PM UTC
Duration
54m
Timeline · 3 updates
  1. investigating Aug 28, 2025, 12:28 PM UTC

    We are currently aware of reports from users in Indonesia experiencing difficulty accessing Canva. Our team is investigating this issue and working to resolve it. We will provide updates as more information becomes available.

  2. monitoring Aug 28, 2025, 12:50 PM UTC

    We have implemented a fix for the access issues affecting users in Indonesia. We are currently monitoring the situation to ensure the issue is fully resolved and will provide updates as we verify everything is working normally.

  3. resolved Aug 28, 2025, 01:23 PM UTC

    This incident is now resolved. Thank you for your patience and understanding.

Read the full incident report →

Major August 17, 2025

Unable to access Canva.com in the Philippines

Detected by Pingoru
Aug 17, 2025, 02:30 PM UTC
Resolved
Aug 17, 2025, 11:58 PM UTC
Duration
9h 27m
Timeline · 2 updates
  1. investigating Aug 17, 2025, 02:30 PM UTC

    We are aware that some users in the Philippines are currently experiencing difficulty accessing Canva. Our team is actively investigating this issue and working to restore normal service. We will provide updates as more information becomes available.

  2. resolved Aug 17, 2025, 11:58 PM UTC

    This incident is now resolved. Thank you for your patience and understanding.

Read the full incident report →

Minor July 31, 2025

Users may have issues logging in or opening designs

Detected by Pingoru
Jul 31, 2025, 10:18 PM UTC
Resolved
Jul 31, 2025, 11:51 PM UTC
Duration
1h 32m
Affected: Login and signupViewing designs
Timeline · 3 updates
  1. investigating Jul 31, 2025, 10:18 PM UTC

    Some users may encounter some issues in Canva: - Can't log in - Can't open designs

  2. monitoring Jul 31, 2025, 10:38 PM UTC

    We are currently monitoring results.

  3. resolved Jul 31, 2025, 11:51 PM UTC

    This has been resolved.

Read the full incident report →

Major July 15, 2025

Magic Media generate image with style is unavailable

Detected by Pingoru
Jul 15, 2025, 05:13 AM UTC
Resolved
Jul 15, 2025, 06:13 AM UTC
Duration
59m
Timeline · 2 updates
  1. investigating Jul 15, 2025, 05:13 AM UTC

    Generate image with style is experiencing errors. Users are not able to generate images with style selected.

  2. resolved Jul 15, 2025, 06:13 AM UTC

    Users now can generate content with Magic Media with styles selected

Read the full incident report →

Minor July 9, 2025

Users may encounter issues with brand kits

Detected by Pingoru
Jul 09, 2025, 12:30 AM UTC
Resolved
Jul 09, 2025, 07:59 AM UTC
Duration
7h 29m
Affected: Downloading designs
Timeline · 6 updates
  1. investigating Jul 09, 2025, 12:30 AM UTC

    Users may encounter issues related to brand kit: - Updating brand kit will fail - Using brand kits in a design may cause errors

  2. investigating Jul 09, 2025, 12:36 AM UTC

    Users may encounter issues related to brand kit: - Updating brand kit will fail - Using brand kits in a design may cause errors - Downloading designs with brand kit will fail

  3. monitoring Jul 09, 2025, 03:52 AM UTC

    We are working on a solution and continuing to monitor for any further issues.

  4. monitoring Jul 09, 2025, 04:31 AM UTC

    We’re actively working on a solution to resolve this issue.

  5. monitoring Jul 09, 2025, 04:59 AM UTC

    We are continuing to monitor for any further issues. - Users may have issues creating new brand kits

  6. resolved Jul 09, 2025, 07:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 3, 2025

Users might experience latency on Canva. Some features might also show an error.

Detected by Pingoru
Jul 03, 2025, 01:35 AM UTC
Resolved
Jul 03, 2025, 05:31 AM UTC
Duration
3h 55m
Affected: Editing designsViewing designsSaving designsDownloading designsSharing designsMedia uploadsHome pageProjects pageTemplates pageAppsScheduling posts
Timeline · 3 updates
  1. investigating Jul 03, 2025, 01:35 AM UTC

    We are currently investigating the issue

  2. monitoring Jul 03, 2025, 01:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 03, 2025, 05:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 29, 2025

Canva Pro users are unable to generate videos using Canva AI.

Detected by Pingoru
Jun 29, 2025, 05:33 AM UTC
Resolved
Jun 29, 2025, 06:26 AM UTC
Duration
52m
Timeline · 2 updates
  1. investigating Jun 29, 2025, 05:33 AM UTC

    We are currently investigating this issue. We'll provide further updates as we progress towards resolving it.

  2. resolved Jun 29, 2025, 06:26 AM UTC

    This incident is now resolved. Thank you for your patience and understanding.

Read the full incident report →

Major June 28, 2025

Canva Pro users are unable to generate videos using Canva AI

Detected by Pingoru
Jun 28, 2025, 10:32 AM UTC
Resolved
Jun 28, 2025, 11:17 PM UTC
Duration
12h 45m
Affected: Home page
Timeline · 2 updates
  1. investigating Jun 28, 2025, 10:32 AM UTC

    We are currently investigating this issue. We'll provide further updates as we progress towards resolving it.

  2. resolved Jun 28, 2025, 11:17 PM UTC

    This incident is now resolved. Thank you for your patience and understanding.

Read the full incident report →

Minor June 27, 2025

Errors when attempting to generate videos with CanvaAI

Detected by Pingoru
Jun 27, 2025, 07:13 PM UTC
Resolved
Jun 28, 2025, 12:23 AM UTC
Duration
5h 10m
Timeline · 2 updates
  1. identified Jun 27, 2025, 07:13 PM UTC

    Users may have issues with: - Generating videos with CanvaAI Only video generation is affected. Other features should work as normal

  2. resolved Jun 28, 2025, 12:23 AM UTC

    This incident is now resolved. Thank you for your patience and understanding.

Read the full incident report →

Minor June 24, 2025

Some users are currently experiencing issues when generating video clips using Canva AI.

Detected by Pingoru
Jun 24, 2025, 02:38 PM UTC
Resolved
Jun 25, 2025, 12:26 AM UTC
Duration
9h 48m
Affected: Login and signupViewing designsSaving designsDownloading designsSharing designsMedia uploadsHome pageProjects pageTemplates pageAppsAdministration and settingsBilling and subscriptionsPrint and deliveryScheduling postsPublishing websitesHelp/supportApps SDKConnect API
Timeline · 3 updates
  1. investigating Jun 24, 2025, 02:38 PM UTC

    We’re aware of the issue affecting video generation via Canva AI and our engineering teams are actively investigating the root cause. We’ll continue to provide updates as we work toward a resolution.

  2. monitoring Jun 24, 2025, 04:30 PM UTC

    The issue has been mitigated but video generation may still take slightly longer than usual.

  3. resolved Jun 25, 2025, 12:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 23, 2025

Users are experiencing issues using Canva Apps.

Detected by Pingoru
Jun 23, 2025, 01:53 AM UTC
Resolved
Jun 23, 2025, 02:05 AM UTC
Duration
12m
Timeline · 3 updates
  1. monitoring Jun 23, 2025, 01:53 AM UTC

    We have rolled back a change that was causing issues when users tried to use apps and are currently monitoring the recovery.

  2. monitoring Jun 23, 2025, 01:59 AM UTC

    We have rolled back a change that was causing issues when users tried to use apps and are currently monitoring the recovery.

  3. resolved Jun 23, 2025, 02:05 AM UTC

    We have rolled back a change that was causing issues when users tried to use apps and are currently monitoring the recovery.

Read the full incident report →