Canva incident

Some users are unable to add credit cards as a payment method

Major Resolved View vendor source →

Canva experienced a major incident on October 28, 2025 affecting Billing and subscriptions, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2025, 07:03 PM UTC
Resolved
Oct 28, 2025, 07:59 PM UTC
Duration
56m
Detected by Pingoru
Oct 28, 2025, 07:03 PM UTC

Affected components

Billing and subscriptions

Update timeline

  1. investigating Oct 28, 2025, 07:03 PM UTC

    We are currently investigating an issue where some users are unable to add credit cards as a payment method.

  2. resolved Oct 28, 2025, 07:59 PM UTC

    This issue has been resolved