Canva experienced a major incident on January 28, 2026 affecting Downloading designs, lasting 2h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Downloading designs
Update timeline
- identified Jan 28, 2026, 10:18 PM UTC
Some users may experience download issues with designs that include uploaded photos or image files.
- resolved Jan 29, 2026, 12:21 AM UTC
Thank you for your patience and understanding. As a workaround, you can try the following steps: - Remove the affected image from your design - Re-add the image to the design - Re-apply any photo edits - Try downloading again