CallRail Outage History

We have identified an issue with an upstream vendor and are actively working with them to mitigate the situation. This issue is causing the following impacts: - Call Performance - Call Recording Availability We sincerely apologize for any disruption this may cause.

We are continuing to monitor for any further issues.

The upstream vendor has resolved the outage and we are seeing performance for most products return to normal. However, Customers may still experience delays with Call Recording availability as our system works to process the backlog of recordings that occurred during the vendor outage.

The upstream vendor has resolved the issue and we are seeing performance for all affected products return to normal.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

A fix has been implemented and we are monitoring the results.

Apr 7, 22:30 EDT Completed - The scheduled maintenance has been completed. Apr 7, 22:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 3, 14:49 EDT Scheduled - CallRail will be performing routine scheduled maintenance on Tuesday, April 7th at 10:00pm EDT (02:00 UTC) for 30 minutes. No customer impact is anticipated. Phone calls will continue to route normally throughout the maintenance period.

Mar 2, 08:47 EST Resolved - This incident has been resolved and the report backlog is now empty. Mar 1, 21:32 EST Monitoring - A fix has been implemented. Our monitors are showing latency is drastically reduced and jobs are now working through the queue at a normal rate. We have added additional server capacity to work through these delayed jobs as quickly as possible. Mar 1, 19:55 EST Identified - We are currently experiencing delays in report exports due to degraded performance in our export pipeline. Our engineering team has identified the root cause and is implementing a fix. No reports have been lost. We will continue to provide updates and appreciate your patience.

Feb 3, 16:21 EST Resolved - This issue has been resolved with the vendor, and systems are now operating normally. Feb 3, 16:02 EST Monitoring - We are aware of an upstream vendor issue that is causing intermittent failure of calls to route properly to Voice Assist. These calls are instead falling over to voice mail, and the caller will hear a voice mail greeting. We are monitoring the problem and exploring potential workarounds.

Jan 29, 15:28 EST Resolved - We are no longer seeing transcript latency. This issue has been resolved. Jan 29, 14:18 EST Identified - Transcript delivery latency is recovering. We are continuing to monitor performance and provide updates until fully resolved. Jan 29, 13:44 EST Investigating - We are investigating increased latency in transcript delivery due to an issue with an upstream provider.

Oct 23, 10:39 EDT Resolved - This incident has been resolved. Oct 23, 10:01 EDT Monitoring - A fix has been deployed, and we will continue to monitor. Oct 23, 09:49 EDT Identified - The issue has been identified and a fix is being implemented. Oct 23, 09:40 EDT Investigating - We are currently investigating the degraded performance for lead center outbound calling.

The third party provider has resolved their issue and is in monitoring. Our own error rate seems to have recovered, so we believe the issue is resolved, but will continue monitoring for a short time.

Fix has been implemented for the issue and we are now monitoring.

We are still closely monitoring the issue at this time.

We are still closely monitoring the issue at this time.

We are still closely monitoring the issue at this time.

Our monitoring indicates that the previously reported errors are now clearing. We are continuing to observe the situation closely to confirm full resolution.

Our engineering team identified the cause of the slow report exports and have added additional capacity to mitigate the export issues. We are monitoring the system and will continue to make updates as they become available.

We are aware of an issue causing the iOS app to remain in a loading state for some users. Reinstalling the app has been effective in resolving these cases. Our team is actively monitoring the situation to ensure a complete resolution.