CallRail incident

Transcriptions API Timeout

Major Resolved View vendor source →

CallRail experienced a major incident on August 20, 2026 affecting Call Transcription and Conversation Intelligence, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2026, 02:13 PM UTC
Resolved
Aug 20, 2026, 03:25 PM UTC
Duration
1h 12m
Detected by Pingoru
Aug 20, 2026, 02:13 PM UTC

Affected components

Call TranscriptionConversation Intelligence

Update timeline

  1. investigating Aug 20, 2026, 02:13 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 20, 2026, 02:17 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 20, 2026, 02:20 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Aug 20, 2026, 02:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 20, 2026, 03:25 PM UTC

    This incident has been resolved.