CallRail experienced a minor incident on August 17, 2026 affecting Conversation Intelligence, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Conversation Intelligence
Update timeline
- investigating Aug 17, 2026, 05:10 PM UTC
We are investigating an issue that may cause some PCI insights to be delayed. We sincerely apologize for any inconvenience these delays may cause.
- monitoring Aug 17, 2026, 05:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 17, 2026, 06:06 PM UTC
This incident has been resolved, and PCI Insights should be processing normally.