CallRail incident
Vendour Outage Causing Degraded Call Performance and Recording Availibility
CallRail experienced a minor incident on September 1, 2026 affecting CallRail Web Application and Lead Center General and 1 more component, lasting 6h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 01, 2026, 05:01 PM UTC
We have identified an issue with an upstream vendor and are actively working with them to mitigate the situation. This issue is causing the following impacts: - Call Performance - Call Recording Availability We sincerely apologize for any disruption this may cause.
- monitoring Sep 01, 2026, 05:29 PM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 01, 2026, 07:53 PM UTC
The upstream vendor has resolved the outage and we are seeing performance for most products return to normal. However, Customers may still experience delays with Call Recording availability as our system works to process the backlog of recordings that occurred during the vendor outage.
- monitoring Sep 01, 2026, 11:24 PM UTC
The upstream vendor has resolved the issue and we are seeing performance for all affected products return to normal.
- resolved Sep 01, 2026, 11:25 PM UTC
This incident has been resolved.