CallRail incident

Text messages not appearing in the timeline

Notice Resolved View vendor source →

CallRail experienced a notice incident on July 2, 2025, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2025, 07:03 PM UTC
Resolved
Jul 02, 2025, 08:48 PM UTC
Duration
1h 44m
Detected by Pingoru
Jul 02, 2025, 07:03 PM UTC

Update timeline

  1. investigating Jul 02, 2025, 07:03 PM UTC

    There is currently an issue with text conversations not loading in the timeline. We are investigating the issue.

  2. identified Jul 02, 2025, 07:16 PM UTC

    We have identified the issue and we are currently working on a fix.

  3. monitoring Jul 02, 2025, 07:33 PM UTC

    Fix has been implemented for the issue and we are now monitoring.

  4. resolved Jul 02, 2025, 08:48 PM UTC

    The issue has been resolved.