CallRail Outage History
CallRail is up right nowPingoru has recorded 60 incidents for CallRail: 20 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 1 of 720 (0%) |
| May 2026 | 1 | 17 of 744 (2%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 4 | 8 of 744 (1%) |
| September 2026 | 1 | 6 of 720 (1%) |
| October 2026 | 0 | 0 of 516 (0%) |
Incidents, newest first
Minor September 1, 2026 Vendour Outage Causing Degraded Call Performance and Recording Availibility 6h 23m CallRail Web Application, Lead Center General, Call Routing, Call Recording and 1 more
Started Sep 01, 2026, 05:01 PM UTC· resolved Sep 01, 2026, 11:25 PM UTC
- monitoring Sep 01, 2026, 05:01 PM UTC
We have identified an issue with an upstream vendor and are actively working with them to mitigate the situation. This issue is causing the following impacts: - Call Performance - Call Recording Availability We sincerely apologize for any disruption this may cause.
- monitoring Sep 01, 2026, 05:29 PM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 01, 2026, 07:53 PM UTC
The upstream vendor has resolved the outage and we are seeing performance for most products return to normal. However, Customers may still experience delays with Call Recording availability as our system works to process the backlog of recordings that occurred during the vendor outage.
- monitoring Sep 01, 2026, 11:24 PM UTC
The upstream vendor has resolved the issue and we are seeing performance for all affected products return to normal.
- resolved Sep 01, 2026, 11:25 PM UTC
This incident has been resolved.
Minor August 28, 2026 Issue Rendering the Call or Form Log on the CallRail iOS Mobile Application 5h 10m iOS
Started Aug 28, 2026, 02:49 PM UTC· resolved Aug 28, 2026, 07:59 PM UTC
- identified Aug 28, 2026, 02:49 PM UTC
We are aware of an issue on the CallRail iOS Mobile application where the Call and Form Logs fail to render. We have identified the issue and our team is working on a fix to resolve. The issue occurs when the application returns more than 1 page of data to be displayed. Customers can work around this issue by using the date filters to narrow the date range so that a smaller set of results is returned.
- resolved Aug 28, 2026, 07:59 PM UTC
This incident has been resolved. To implement the fix, please update your CallRail Mobile application to version 6.12.1 or later.
Critical August 20, 2026 Integrations Connection Error 41m Other Integrations
Started Aug 20, 2026, 03:34 PM UTC· resolved Aug 20, 2026, 04:15 PM UTC
- identified Aug 20, 2026, 03:34 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 20, 2026, 03:56 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 20, 2026, 03:59 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 20, 2026, 04:04 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 20, 2026, 04:15 PM UTC
This incident has been resolved.
Major August 20, 2026 Transcriptions API Timeout 1h 12m Call Transcription, Conversation Intelligence
Started Aug 20, 2026, 02:13 PM UTC· resolved Aug 20, 2026, 03:25 PM UTC
- investigating Aug 20, 2026, 02:13 PM UTC
We are currently investigating this issue.
- investigating Aug 20, 2026, 02:17 PM UTC
We are continuing to investigate this issue.
- identified Aug 20, 2026, 02:20 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 20, 2026, 02:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 20, 2026, 03:25 PM UTC
This incident has been resolved.
Minor August 17, 2026 PCI Insights Delay 56m Conversation Intelligence
Started Aug 17, 2026, 05:10 PM UTC· resolved Aug 17, 2026, 06:06 PM UTC
- investigating Aug 17, 2026, 05:10 PM UTC
We are investigating an issue that may cause some PCI insights to be delayed. We sincerely apologize for any inconvenience these delays may cause.
- monitoring Aug 17, 2026, 05:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 17, 2026, 06:06 PM UTC
This incident has been resolved, and PCI Insights should be processing normally.
Minor May 8, 2026 Lead Center incoming call notification issue on iOS 17h 5m Lead Center Mobile App
Started May 08, 2026, 06:09 PM UTC· resolved May 09, 2026, 11:15 AM UTC
- identified May 08, 2026, 06:09 PM UTC
We're currently experiencing issues with incoming call notifications for Lead Center on iOS devices. Android devices are not impacted. The team has identified the issue and a fix is being implemented.
- resolved May 09, 2026, 11:15 AM UTC
This incident has been resolved.
Major April 19, 2026 Major Outage detected on status page 1h 20m Overall
Started Apr 19, 2026, 09:16 PM UTC· resolved Apr 19, 2026, 10:37 PM UTC
No vendor updates were posted for this incident.
Minor April 8, 2026 Scheduled maintenance for CallRail Applications –
Started Apr 08, 2026, 02:30 AM UTC· resolved Apr 08, 2026, 02:30 AM UTC
- monitoring Apr 08, 2026, 02:30 AM UTC
Apr 7, 22:30 EDT Completed - The scheduled maintenance has been completed. Apr 7, 22:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 3, 14:49 EDT Scheduled - CallRail will be performing routine scheduled maintenance on Tuesday, April 7th at 10:00pm EDT (02:00 UTC) for 30 minutes. No customer impact is anticipated. Phone calls will continue to route normally throughout the maintenance period.
Minor March 2, 2026 Degraded Performance in Report Export Pipeline –
Started Mar 02, 2026, 01:47 PM UTC· resolved Mar 02, 2026, 01:47 PM UTC
- monitoring Mar 02, 2026, 01:47 PM UTC
Mar 2, 08:47 EST Resolved - This incident has been resolved and the report backlog is now empty. Mar 1, 21:32 EST Monitoring - A fix has been implemented. Our monitors are showing latency is drastically reduced and jobs are now working through the queue at a normal rate. We have added additional server capacity to work through these delayed jobs as quickly as possible. Mar 1, 19:55 EST Identified - We are currently experiencing delays in report exports due to degraded performance in our export pipeline. Our engineering team has identified the root cause and is implementing a fix. No reports have been lost. We will continue to provide updates and appreciate your patience.
Minor February 24, 2026 Systemwide Scheduled Maintenance –
Started Feb 24, 2026, 05:00 AM UTC· resolved Feb 24, 2026, 05:00 AM UTC
- monitoring Feb 24, 2026, 05:00 AM UTC
Feb 24, 00:00 EST Completed - The scheduled maintenance has been completed. Feb 23, 22:47 EST Verifying - Verification is currently underway for the maintenance items. Feb 23, 22:45 EST Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Feb 23, 22:00 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 18, 13:12 EST Scheduled - CallRail will be performing system-wide maintenance, beginning Monday, February 23, at 10 pm ET and ending Tuesday, February 24, at 1 am ET (3:00 - 6:00 UTC). During the scheduled 3-hour outage: - Access to CallRail reporting, messaging, API, and Lead Center will be disabled during this time. - Calls forwarded to a non-CallRail number will continue to route, but softphone availability will be impacted. This means if you usually receive or make calls in Lead Center, you will be unable to do so during the scheduled maintenance window. If you will need to receive calls during the scheduled maintenance window, we recommend that your Call Flows forward unanswered calls to voicemail or an outside phone number. - Calls to Voice Assist will continue to route successfully. - Notifications, call recordings, and transcriptions (including missed inbound calls) will be delayed but will be available shortly after maintenance is completed. - If you are attempting to sign up for a new account or a free trial of CallRail during the scheduled maintenance window, you will receive an error message. CallRail is committed to providing stable and reliable service as your business continues to grow, and this system-wide maintenance is a part of that commitment. The maintenance window was chosen to reduce downtime during normal operating hours. We apologize for any inconvenience this maintenance may cause.
Minor February 3, 2026 Intermittent Call Failover to Voice Mail –
Started Feb 03, 2026, 09:21 PM UTC· resolved Feb 03, 2026, 09:21 PM UTC
- monitoring Feb 03, 2026, 09:21 PM UTC
Feb 3, 16:21 EST Resolved - This issue has been resolved with the vendor, and systems are now operating normally. Feb 3, 16:02 EST Monitoring - We are aware of an upstream vendor issue that is causing intermittent failure of calls to route properly to Voice Assist. These calls are instead falling over to voice mail, and the caller will hear a voice mail greeting. We are monitoring the problem and exploring potential workarounds.
Minor January 30, 2026 SMS and MMS Provider Delays –
Started Jan 30, 2026, 03:04 PM UTC· resolved Jan 30, 2026, 03:04 PM UTC
- monitoring Jan 30, 2026, 03:04 PM UTC
Jan 30, 10:04 EST Resolved - The remaining areas of messaging impact have been resolved. Jan 30, 09:25 EST Update - We continued to see intermittent impact in outbound messages overnight. We will continue monitoring the situation and provide further updates until fully resolved. Jan 29, 17:55 EST Monitoring - There has been significant improvement in inbound and outbound text messaging. We will continue monitoring the situation and will provide another update tomorrow morning at 9a ET. Jan 29, 15:49 EST Update - We are continuing to see intermittent impact in inbound and outbound messages. We are monitoring the situation and will continue to provide further updates until resolved. Jan 29, 14:34 EST Update - We are continuing to see intermittent impact in inbound and outbound messages. We are monitoring the situation and will continue to provide further updates until resolved. Jan 29, 12:28 EST Identified - We are continuing to see intermittent impact in inbound and outbound messages. We are monitoring the situation and will continue to provide further updates until resolved. Jan 29, 10:45 EST Investigating - One of our providers is reporting delays in both SMS and MMS delivery. We are seeing intermittent impact in both inbound and outbound messages. We will continue monitoring and providing updates.
Minor January 29, 2026 Latency in transcript delivery –
Started Jan 29, 2026, 08:28 PM UTC· resolved Jan 29, 2026, 08:28 PM UTC
- monitoring Jan 29, 2026, 08:28 PM UTC
Jan 29, 15:28 EST Resolved - We are no longer seeing transcript latency. This issue has been resolved. Jan 29, 14:18 EST Identified - Transcript delivery latency is recovering. We are continuing to monitor performance and provide updates until fully resolved. Jan 29, 13:44 EST Investigating - We are investigating increased latency in transcript delivery due to an issue with an upstream provider.
Minor October 23, 2025 Outbound calling for Lead Center customers –
Started Oct 23, 2025, 02:39 PM UTC· resolved Oct 23, 2025, 02:39 PM UTC
- monitoring Oct 23, 2025, 02:39 PM UTC
Oct 23, 10:39 EDT Resolved - This incident has been resolved. Oct 23, 10:01 EDT Monitoring - A fix has been deployed, and we will continue to monitor. Oct 23, 09:49 EDT Identified - The issue has been identified and a fix is being implemented. Oct 23, 09:40 EDT Investigating - We are currently investigating the degraded performance for lead center outbound calling.
Major October 21, 2025 Infrastructure outage impacts CallRail services –
Started Oct 21, 2025, 01:00 PM UTC· resolved Oct 21, 2025, 01:00 PM UTC
- monitoring Oct 21, 2025, 01:00 PM UTC
Oct 21, 09:00 EDT Resolved - This incident has been resolved. Oct 20, 19:16 EDT Update - Our infrastructure provider, AWS, is reporting all issues resolved on their end. We will continue to monitor for any residual issues. Oct 20, 17:29 EDT Update - We continue to monitor for intermittent issues as our upstream infrastructure provider, AWS, works toward full stability. We are actively working to mitigate residual effects wherever possible. While active calls are routing and tracking data is being captured, some customers are currently experiencing latency across services. Oct 20, 15:00 EDT Update - We continue to monitor for intermittent issues as our upstream infrastructure provider, AWS, works toward full stability. We are actively working to mitigate residual effects wherever possible. While active calls are routing and tracking data is being captured, some customers are currently experiencing latency across services. Oct 20, 10:23 EDT Update - All CallRail services are currently performing as intended. We continue to monitor closely due to ongoing challenges in scaling additional infrastructure, but there is no known customer-facing impact at this time. Oct 20, 07:45 EDT Monitoring - CallRail's infrastructure has recovered and our primary systems are back online. Some of our upstream providers are still recovering. At this time most calls are routing as expected, although with minor audio degradation effects. We continue to monitor closely to ensure no lingering issues remain. Oct 20, 05:45 EDT Update - The infrastructure provider is working on a resolution and expecting gradual recovery of services. We are continuing to monitor the infrastructure provider's status page. Disruptions to CallRail app may persist during this time. We will continue to provide updates as we have more information to share. Oct 20, 04:53 EDT Identified - We have identified the issue- the infrastructure provider has reported errors and is currently working on resolving these. We are closely monitoring their status page for updates. Several CallRail services, including, but not limited to call tracking, API, and DNI, are affected. We sincerely apologize for the disruption. Oct 20, 04:02 EDT Update - We've identified an issue with our infrastructure provider. We are investigating possible solutions. Oct 20, 03:47 EDT Investigating - There are likely issues logging in to the CallRail web app and mobile app. We are aware of these issues and are taking rapid action to resolve the situation. Aside from being able to log in, here are additional impacts you may be experiencing: Calls forwarded to a non-CallRail number will continue to route, but softphone availability is impacted. The web dashboard is currently unavailable. However, calls, texts, and chats will continue to be tracked. Similarly, call recordings and notifications will be delayed, but will be available once the issue is resolved. Form data may not be captured by CallRail during this issue, but will still be collected by any external form providers. Your ability to track and receive calls and other transactions is of critical importance to us at CallRail. We are actively working on a resolution and apologize for any disruptions you are experiencing related to this issue.
Notice August 21, 2025 Upstream provider failure 1h 39m CallRail Web Application, Lead Center General
Started Aug 21, 2025, 06:52 PM UTC· resolved Aug 21, 2025, 08:31 PM UTC
- investigating Aug 21, 2025, 06:52 PM UTC
We have identified an issue with an upstream vendor and are actively working with them to mitigate the situation. This issue is causing the following impacts: - some caller details may be delayed and may show as "unknown" until the vendor issue is resolved We sincerely apologize for any disruption this may cause.
- investigating Aug 21, 2025, 07:52 PM UTC
We are continuing to monitor this issue. The vendor has deployed a mitigation and we are seeing improvement. Until fully resolved, this issue will continue causing the following impacts for a small percentage of calls: some caller details may be delayed and may show as "unknown" until the vendor issue is resolved We sincerely apologize for any disruption this may cause.
- resolved Aug 21, 2025, 08:31 PM UTC
This issue has been resolved. Caller details are again available.
Minor July 22, 2025 HubSpot integration not sending call recordings 2h 16m Hubspot
Started Jul 22, 2025, 05:24 PM UTC· resolved Jul 22, 2025, 07:40 PM UTC
- investigating Jul 22, 2025, 05:24 PM UTC
Our HubSpot integration is experiencing an issue with call recordings. Contact data as well as call, text, and form activities are flowing, but recordings are not sending for calls.
- resolved Jul 22, 2025, 07:40 PM UTC
This incident has been resolved and call recordings are posting successfully to HubSpot.
Minor July 14, 2025 Call routing issues for Lead Center 1h 52m Softphone
Started Jul 14, 2025, 04:59 PM UTC· resolved Jul 14, 2025, 06:51 PM UTC
- investigating Jul 14, 2025, 04:59 PM UTC
We are hearing reports that an upstream carrier may be having trouble resulting in some call routing failures for our Lead Center customers. We are investigating
- monitoring Jul 14, 2025, 06:09 PM UTC
The third party provider has resolved their issue and is in monitoring. Our own error rate seems to have recovered, so we believe the issue is resolved, but will continue monitoring for a short time.
- resolved Jul 14, 2025, 06:51 PM UTC
Our third party vendor will continue monitoring for a while, but our services are all functioning as expected.
Notice July 2, 2025 Text messages not appearing in the timeline 1h 44m
Started Jul 02, 2025, 07:03 PM UTC· resolved Jul 02, 2025, 08:48 PM UTC
- investigating Jul 02, 2025, 07:03 PM UTC
There is currently an issue with text conversations not loading in the timeline. We are investigating the issue.
- identified Jul 02, 2025, 07:16 PM UTC
We have identified the issue and we are currently working on a fix.
- monitoring Jul 02, 2025, 07:33 PM UTC
Fix has been implemented for the issue and we are now monitoring.
- resolved Jul 02, 2025, 08:48 PM UTC
The issue has been resolved.
Minor July 2, 2025 Google Ads disruption of service 19h Google Ads
Started Jul 02, 2025, 05:23 PM UTC· resolved Jul 03, 2025, 12:23 PM UTC
- investigating Jul 02, 2025, 05:23 PM UTC
Google Ads is reporting disruptions to its Ads Manager service, which includes the APIs used by our integration. https://ads.google.com/status/publisher/incidents/xF9wKox7evao5WupR7mu Customers using CallRail's Google Ads Integration may experience degraded service or intermittent failures due to issues with the upstream provider, including delayed conversion reporting data and missing or incorrect CPL, keyword, and campaign data. Customers may also experience issues configuring or authorizing the Google Ads Integration on CallRail's platform. We are closely monitoring the fix and will report when service is restored for all customers.
- monitoring Jul 02, 2025, 06:32 PM UTC
We are still closely monitoring the issue at this time.
- monitoring Jul 02, 2025, 07:46 PM UTC
We are still closely monitoring the issue at this time.
- monitoring Jul 03, 2025, 12:04 AM UTC
We are still closely monitoring the issue at this time.
- resolved Jul 03, 2025, 12:23 PM UTC
The incident has been resolved and the Google Ads integration is functioning normally.
Major May 28, 2025 Facebook Integration disruption of service 1h 37m Other Integrations
Started May 28, 2025, 01:45 PM UTC· resolved May 28, 2025, 03:23 PM UTC
- identified May 28, 2025, 01:45 PM UTC
Our monitoring indicates disruption to the APIs used by our Facebook Integration. Customers using CallRail's Facebook Integration may experience degraded service or intermittent failures due to issues with the upstream provider, including delayed conversion reporting data and missing or incorrect CPL, keyword, and campaign data. Customers may also experience issues configuring or authorizing the Facebook Integration on CallRail's platform. We are closely monitoring the fix and will report when service is restored for all customers.
- monitoring May 28, 2025, 03:05 PM UTC
Our monitoring indicates that the previously reported errors are now clearing. We are continuing to observe the situation closely to confirm full resolution.
- resolved May 28, 2025, 03:23 PM UTC
This incident has been resolved.
Minor May 13, 2025 Events passed in Google Analytics integration are missing attribution data 2h 12m Google Analytics
Started May 13, 2025, 05:59 PM UTC· resolved May 13, 2025, 08:12 PM UTC
- identified May 13, 2025, 05:59 PM UTC
We have been made aware of a change in format for the session cookie issued by Google Analytics (GA4) that is causing events to be passed without standard GA4 attribution data. This impacts calls and texts to website pools as well as form submissions that are sent to GA4 via our integration. These events will show in report with attribution data of "not set" and default channel grouping of "undefined". In-app reporting and other integrations are not impacted.
- resolved May 13, 2025, 08:12 PM UTC
The issue is now resolved. Note that due to GA processing times, you may need to wait until tomorrow (5/14) to see this reflected in your reports.
Minor May 12, 2025 Investigating reports of API users recieving 500 Internal Server errors 12m
Started May 12, 2025, 04:53 PM UTC· resolved May 12, 2025, 05:06 PM UTC
- investigating May 12, 2025, 04:53 PM UTC
We are investigating reports of API users recieving 500 Internal Server errors. No other functionality should be impacted. Calls are continuing to route.
- resolved May 12, 2025, 05:06 PM UTC
This incident has been resolved. All functionality has been restored.
Minor May 1, 2025 Ongoing report exporting delays 4h 32m Reports
Started May 01, 2025, 02:06 PM UTC· resolved May 01, 2025, 06:39 PM UTC
- investigating May 01, 2025, 02:06 PM UTC
We are investigating delays with report exports completing. The reports are loading and are viewable in the application.
- monitoring May 01, 2025, 03:59 PM UTC
Our engineering team identified the cause of the slow report exports and have added additional capacity to mitigate the export issues. We are monitoring the system and will continue to make updates as they become available.
- resolved May 01, 2025, 06:39 PM UTC
This incident has been resolved.
Notice April 26, 2025 iOS CallRail app loading delays 3d 21h
Started Apr 26, 2025, 05:52 PM UTC· resolved Apr 30, 2025, 02:55 PM UTC
- monitoring Apr 26, 2025, 05:52 PM UTC
We are aware of an issue causing the iOS app to remain in a loading state for some users. Reinstalling the app has been effective in resolving these cases. Our team is actively monitoring the situation to ensure a complete resolution.
- resolved Apr 30, 2025, 02:55 PM UTC
This incident has been resolved.