CallPotential Outage History

CallPotential degraded · 2 active incidents View live status →

CallPotential had 12 outages in the last 2 years totaling 213h 43m of downtime — averaging 0.5 incidents per month.

There were 12 CallPotential outages since October 20, 2025 totaling 213h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.callpotential.com

Minor September 30, 2026

Receiving Socket Error when trying to access the V1 Thin Client

Detected by Pingoru
Sep 30, 2026, 01:33 PM UTC
Resolved
Sep 30, 2026, 02:36 PM UTC
Duration
1h 3m
Affected: Storable CRM V1
Timeline · 3 updates
  1. investigating Sep 30, 2026, 01:33 PM UTC

    We are currently investigating reports of the Thin Client failing to open and displaying a Socket Error. Our team is actively working to identify the root cause and determine the appropriate resolution as quickly as possible. We understand the impact this may have and appreciate your patience while we work through the issue. We will continue to provide updates as additional information becomes available.

  2. monitoring Sep 30, 2026, 01:47 PM UTC

    Our Engineering team has identified the cause of the issue and implemented a fix. Please try reopening the Thin Client. You may need to attempt this a few times while the fix takes effect. We recommend allowing approximately 10 minutes for the changes to fully propagate. If you are still unable to access the Thin Client after this time, please reach out to Support via chat so we can assist you further. Thank you for your patience and understanding while we worked to resolve this issue.

  3. resolved Sep 30, 2026, 02:36 PM UTC

    The issue preventing the Thin Client from opening and resulting in a Socket Error has been fully resolved. Our Engineering team has confirmed that the fix is in place, and the Thin Client should now be accessible as expected. Thank you for your patience and understanding while we worked to resolve this issue.

Read the full incident report →

Minor September 1, 2026

Agent Dashboard Updates Delayed

Detected by Pingoru
Sep 01, 2026, 05:53 PM UTC
Resolved
Sep 04, 2026, 04:02 PM UTC
Duration
2d 22h
Affected: Contact Center V2
Timeline · 4 updates
  1. investigating Sep 01, 2026, 05:53 PM UTC

    Our team is actively working toward resolving an issue affecting agent and queue status updates on the Call Center Dashboard. We are also working with our telecommunications provider to identify the underlying issue and restore full synchronization. We understand the importance of accurate, real-time status information and the impact this issue can have on your day-to-day operations. We appreciate your continued patience and understanding as we work toward a resolution. We will provide another update as soon as we have additional information to share.

  2. identified Sep 03, 2026, 02:18 PM UTC

    Our team has identified the cause of the issue affecting agent and queue status updates on the Call Center Dashboard and is working on a fix. We understand the importance of accurate, real-time status information and the impact this issue can have on your day-to-day operations. We appreciate your continued patience and understanding as we work toward a resolution. We will provide another update as soon as we have additional information to share.

  3. monitoring Sep 04, 2026, 02:04 PM UTC

    A fix has been implemented, and we are monitoring system performance to ensure full stability. We’ll continue to observe the issue and post further updates if necessary.

  4. resolved Sep 04, 2026, 04:02 PM UTC

    This issue is now fully resolved, and all systems are operational. Thank you for your patience while we worked through this.

Read the full incident report →

Minor August 19, 2026

Agent Status not properly updating in the Call Center

Detected by Pingoru
Aug 19, 2026, 11:51 PM UTC
Resolved
Aug 20, 2026, 01:06 AM UTC
Duration
1h 15m
Affected: Contact Center V2
Timeline · 2 updates
  1. identified Aug 19, 2026, 11:51 PM UTC

    Storables Telco provider Twilio is currently experiencing issues with Event Streams which is what visually updates agent status and in queue data. While it will appear that agents are not updating calls are still being presented and they are able to answer them. It will also give the perception that calls are waiting in queue that are not there. Everything is still flowing properly so they just need to answer what gets presented. They believe they have identified and expect to have this corrected shortly, although some of the in queue data may not show correctly until morning. You can follow here more more information. https://status.twilio.com/incidents/yrhdbmp3g0h6

  2. resolved Aug 20, 2026, 01:06 AM UTC

    This incident has been resolved. Agents may need to refresh their screen in order to see their appropriate status updates. If you experience any further issues, please contact support.

Read the full incident report →

Major July 9, 2026

Users unable to log into the system

Detected by Pingoru
Jul 09, 2026, 01:24 PM UTC
Resolved
Jul 09, 2026, 03:23 PM UTC
Duration
1h 59m
Affected: Storable CRM V2Contact Center V2
Timeline · 4 updates
  1. identified Jul 09, 2026, 01:24 PM UTC

    We are currently experiencing an issue with users not able to log into the Storable CRM system. Our team has determined the cause and actively working to resolve this as quickly as possible. We will update shortly with next steps and ETA. This is not affecting the location users that have the system registered to the computer.

  2. identified Jul 09, 2026, 01:45 PM UTC

    We are currently working on a release to address this issue which should be up and running within the next 15 minutes. We will update here once the release is in place and tested.

  3. monitoring Jul 09, 2026, 01:48 PM UTC

    The update has been completed and are able to see users being able to log in, it may be required to do a hard refresh using a CTRL + Shift + R if they are stuck in a loading status.

  4. resolved Jul 09, 2026, 03:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 17, 2026

Snowflake reporting issue

Detected by Pingoru
Jun 17, 2026, 04:23 PM UTC
Resolved
Jun 18, 2026, 02:11 PM UTC
Duration
21h 48m
Affected: Storable CRM V2
Timeline · 4 updates
  1. investigating Jun 17, 2026, 04:23 PM UTC

    Due to an issue with our nightly data refresh process, data from June 16, 2026, may be missing or incomplete when viewing in-app reports or within the Snowflake data share for clients who receive that data. Our team is actively investigating the issue and working to restore the missing data as quickly as possible. We will provide an update once the data refresh has been completed successfully

  2. identified Jun 17, 2026, 04:24 PM UTC

    Due to an issue with our nightly data refresh process, data from June 16, 2026, may be missing or incomplete when viewing in-app reports or within the Snowflake data share for clients who receive that data. Our team has identified a potential solution and is making the necessary changes. Once those changes have been tested, the team will rerun the refresh process. Unfortunately, this process can take up to 4 hours to complete, so the data will likely not be fully refreshed until later tonight. We will provide another update once the refresh has completed successfully.

  3. identified Jun 17, 2026, 06:27 PM UTC

    Due to an issue with our nightly data refresh process, data from June 16, 2026, may be missing or incomplete when viewing in-app reports or within the Snowflake data share for clients who receive that data. Our team has identified a potential fix and is targeting resolution tonight. We expect the missing data to be updated when the nightly data refresh runs during its regularly scheduled time tonight. We will provide another update once the refresh has completed successfully.

  4. resolved Jun 18, 2026, 02:11 PM UTC

    The Snowflake reporting issue has been resolved. Thanks again for your patience.

Read the full incident report →

Minor April 30, 2026

Unable to make outbound calls from Sitelink-integrated accounts

Detected by Pingoru
Apr 30, 2026, 03:50 PM UTC
Resolved
Apr 30, 2026, 08:24 PM UTC
Duration
4h 34m
Affected: Storable CRM V2Contact Center V2
Timeline · 3 updates
  1. investigating Apr 30, 2026, 02:43 PM UTC

    An issue is temporarily preventing outbound calls from being initiated to tenants from Sitelink integrated accounts. We know this disrupts your workflow, and our team is working to implement a solution. We’ll share updates here as soon as more information is available.

  2. monitoring Apr 30, 2026, 03:50 PM UTC

    A fix has been implemented, and we are monitoring system performance. We’ll continue to observe the issue and post further updates if necessary. Please refresh your system to apply the fix. If you are still having issues, please reach out to our Support Team.

  3. resolved Apr 30, 2026, 08:24 PM UTC

    This issue is now fully resolved. Thank you for your patience while we worked through this.

Read the full incident report →

Major January 7, 2026

CallPotential V1 Issue

Detected by Pingoru
Jan 07, 2026, 02:56 PM UTC
Resolved
Jan 07, 2026, 07:53 PM UTC
Duration
4h 57m
Affected: Contact Center V1Storable CRM V1Collections V1
Timeline · 5 updates
  1. investigating Jan 07, 2026, 02:56 PM UTC

    We are currently investigating an issue preventing users from opening the CallPotential V1 software. We will provide updates as we learn more. Thank you for your patience as our team works toward a solution.

  2. investigating Jan 07, 2026, 02:59 PM UTC

    We are currently investigating an issue preventing users from opening the CallPotential V1 location software. We will provide updates as we learn more. Thank you for your patience as our team works toward a solution.

  3. identified Jan 07, 2026, 05:17 PM UTC

    This issue has been identified, and we continue to work toward a resolution. We will provide updates as we learn more.

  4. monitoring Jan 07, 2026, 06:54 PM UTC

    A fix has been implemented, and we are monitoring the results. Please try to login to the software again. We will continue to monitor system stability.

  5. resolved Jan 07, 2026, 07:53 PM UTC

    This issue has been resolved.

Read the full incident report →

Major November 25, 2025

Storable CRM Connection Issue

Detected by Pingoru
Nov 25, 2025, 02:46 PM UTC
Resolved
Nov 26, 2025, 10:26 PM UTC
Duration
1d 7h
Affected: Contact Center V1Storable CRM V1Collections V1Storable CRM V2Contact Center V2Collections V2
Timeline · 6 updates
  1. investigating Nov 25, 2025, 02:46 PM UTC

    We're aware of a login issue causing connection error messages. This appears to be an issue with our communications provider, Twilio, which has an active incident. Thank you for your patience while we work to resolve this matter

  2. monitoring Nov 25, 2025, 04:05 PM UTC

    The Storable CRM connection issue is showing signs of stability, but we are still monitoring some issues. Thanks for your patience, and we will provide updates as we learn more

  3. monitoring Nov 25, 2025, 05:28 PM UTC

    As part of the recovery phase, we are still experiencing some issues with Twilio that may be affecting certain agents, including outbound calling, queue assignments, and other communication-related functions. We are continuing to investigate and will share additional updates as soon as more information becomes available.

  4. monitoring Nov 25, 2025, 08:57 PM UTC

    As a result of the recent Twilio outage, some users may still experience issues with location-level communications, queue assignments, or agent queue priorities. Our teams are actively identifying any impacted accounts and working to resolve the remaining issues as quickly as possible. Thanks for your patience, and we will provide updates as we learn more

  5. monitoring Nov 26, 2025, 02:17 PM UTC

    Working in conjunction with our communications provider, Twilio, we have identified and addressed all known issues related to the recent outage. Out of an abundance of caution, we will continue to closely monitor the system to ensure no additional impacts surface that require further investigation or resolution. If you notice anything unexpected in the meantime, please reach out to our support team.

  6. resolved Nov 26, 2025, 10:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 24, 2025

Today's call recordings are temporarily unavailable

Detected by Pingoru
Nov 24, 2025, 06:34 PM UTC
Resolved
Nov 25, 2025, 07:36 PM UTC
Duration
1d 1h
Affected: Storable CRM V1
Timeline · 2 updates
  1. identified Nov 24, 2025, 06:34 PM UTC

    Our team has identified an issue that has temporarily made call recordings from November 24th unavailable in Storable CRM v1. A fix is scheduled for tonight, and we expect all recordings to be fully restored and accessible by tomorrow. Thank you for your patience while we work to resolve this matter.

  2. resolved Nov 25, 2025, 07:36 PM UTC

    This issue has been resolved.

Read the full incident report →

Major November 18, 2025

Storable CRM Login Issues

Detected by Pingoru
Nov 18, 2025, 02:07 PM UTC
Resolved
Nov 18, 2025, 03:30 PM UTC
Duration
1h 22m
Affected: Contact Center V1Storable CRM V1Collections V1Storable CRM V2Contact Center V2Collections V2
Timeline · 4 updates
  1. investigating Nov 18, 2025, 02:07 PM UTC

    We are currently experiencing multiple issues across our CRM system this morning. We believe these disruptions might be linked to the global Cloudflare outages. Investigating this issue is our highest priority, and we will provide updates as they become available.

  2. investigating Nov 18, 2025, 02:23 PM UTC

    Storable services are currently being partially impacted by a global Cloudflare outage. This outage has caused multiple issues with our software. Thank you for your patience as our team investigates this issue. We will provide updates as they become available.

  3. monitoring Nov 18, 2025, 02:59 PM UTC

    Cloudflare has implemented a fix, and we continue to monitor our software for any issues. Thank you for your patience as we ensure all services are back to normal.

  4. resolved Nov 18, 2025, 03:30 PM UTC

    This issue has been resolved. Thank you for your patience.

Read the full incident report →

Minor October 20, 2025

AWS & Twilio Outage

Detected by Pingoru
Oct 20, 2025, 02:26 PM UTC
Resolved
Oct 21, 2025, 02:10 PM UTC
Duration
23h 44m
Affected: Contact Center V1Storable CRM V1Collections V1Storable CRM V2Contact Center V2Collections V2Twilio SMS
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 02:26 PM UTC

    We are currently monitoring an ongoing AWS service outage that is affecting Twilio, our communications provider. As a result, Storable CRM communication services, including phone calls, text messages, and emails, are experiencing disruptions. Additionally, our help site host is impacted, causing help articles to be temporarily unavailable. Our team is in close contact with our communications provider and is actively tracking recovery progress. We appreciate your patience and will provide updates as more information becomes available.

  2. resolved Oct 21, 2025, 02:10 PM UTC

    The issue has been fully resolved, and all impacted services have been restored. Our teams have verified normal operations and will continue monitoring to ensure continued stability. We sincerely appreciate your patience and understanding.

Read the full incident report →