CabCard Services Outage History

CabCard Services is up right now

CabCard Services had 8 outages in the last 2 years totaling 16h 13m of downtime, averaging 0.3 incidents per month.

There were 8 CabCard Services outages since February 9, 2026 totaling 16h 13m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.cabcard.services

Minor October 19, 2026

Sales not being shown in database for payment link transactions

Detected by Pingoru
Oct 19, 2026, 09:39 PM UTC
Resolved
Oct 19, 2026, 11:42 PM UTC
Duration
2h 3m
Affected: Payment Processing (E-commerce (payment links))API and Webhooks (Webhook Processing)
Timeline · 2 updates
  1. investigating Oct 19, 2026, 09:39 PM UTC

    Payment link (ecommerce) processing is functioning as normal, however the corresponding transaction records are not being displayed correctly on submerchant dashboards. This is also affecting webhook delivery and therefore connected integrations. Our engineers are investigating the issue and will provide updates via the status page. This issue started at around 20:40 BST

  2. resolved Oct 19, 2026, 11:42 PM UTC

    The root cause of the issue has been identified and fixed. New payment link transactions are appearing in the database as normal, with webhook functionality resumed. A small number of payment links which did not result in sale records during the incident period require further remediation in order to enter the database, which will be carried out in due course.

Read the full incident report →

Major September 10, 2026

SoftPOS transaction creation unavailable

Detected by Pingoru
Sep 10, 2026, 03:00 AM UTC
Resolved
Sep 10, 2026, 03:00 AM UTC
Duration
–
Affected: Payment Processing (SoftPOS (CabCard Go))
Timeline · 1 update
  1. resolved Sep 10, 2026, 03:00 AM UTC

    This incident has now been resolved. Thank you for your patience. We encourage all customers to ensure you have alternative payment methods available in case of future incidents: SoftPOS via the CabCard Android app Payment links through my.cabcard.services CabCard Emergency Kit which can be downloaded and printed from your driver dashboard.

Read the full incident report →

Minor July 13, 2026

Transaction processing instability

Detected by Pingoru
Jul 13, 2026, 08:14 PM UTC
Resolved
Jul 13, 2026, 08:53 PM UTC
Duration
39m
Affected: Payment Processing (POS (payment terminals))API and Webhooks (Webhook Processing)
Timeline · 2 updates
  1. investigating Jul 13, 2026, 08:14 PM UTC

    We are currently seeing system instability with our hosting provider. This is impacting transaction processing for some customers. Our engineers are investigating the root cause and extent of the issue and will update this status page shortly,

  2. resolved Jul 13, 2026, 08:53 PM UTC

    A fix has been deployed and all services are online and stable. Thank you for your patience while we resolved this issue. Transactions processed during this incident may not display correctly on your dashboard, and your displayed balance may be incorrect. This will not impact settlement of successful transactions.

Read the full incident report →

Major June 18, 2026

POS SIM connectivity reported issues

Detected by Pingoru
Jun 18, 2026, 12:55 PM UTC
Resolved
Jun 18, 2026, 04:07 PM UTC
Duration
3h 12m
Affected: Payment Processing (POS (payment terminals))
Timeline · 2 updates
  1. investigating Jun 18, 2026, 12:55 PM UTC

    We are aware of reports related to network connectivity affecting POS card payment processing. This is not a total outage and it appears that only certain mobile networks may be affected. We are currently investigating. We will post an update as soon as we have more information. We recommend affected customers should use an alternative payment method such as CabCard SoftPOS Android App, payment links to accept payments. Alternatively customers can attempt to choose an alternative network by following the instructions for manual network selection here: https://support.cabcard.services/terminals/manually-select-a-specific-gprs-network

  2. resolved Jun 18, 2026, 04:07 PM UTC

    Although we have not yet received confirmation from EE that the underlying issue has been resolved, our monitoring indicates that traffic has returned to normal levels and customers should be experiencing no further issues. We now consider this issue resolved.

Read the full incident report →

Minor May 19, 2026

POS SIM connectivity degraded

Detected by Pingoru
May 19, 2026, 09:31 AM UTC
Resolved
May 19, 2026, 10:20 AM UTC
Duration
49m
Affected: Payment Processing (POS (payment terminals))
Timeline · 2 updates
  1. investigating May 19, 2026, 09:31 AM UTC

    We are aware that customers are experiencing degraded SIM connectivity for CabCard POS terminals. We are urgently investigating this in collaboration with our SIM provider. Information will be posted to our status page.

  2. resolved May 19, 2026, 10:20 AM UTC

    This incident has now been resolved. Thank you for your patience. We encourage all customers to ensure you have alternative payment methods available in case of future incidents: SoftPOS via the CabCard Android app Payment links through my.cabcard.services CabCard Emergency Kit which can be downloaded and printed from your driver dashboard.

Read the full incident report →

Minor April 17, 2026

POS connectivity degraded

Detected by Pingoru
Apr 17, 2026, 08:51 AM UTC
Resolved
Apr 17, 2026, 10:19 AM UTC
Duration
1h 28m
Affected: Payment Processing (POS (payment terminals))
Timeline · 2 updates
  1. investigating Apr 17, 2026, 08:51 AM UTC

    We aware aware of reports that some customers are experiencing connectivity issues with their POS terminals as of approximately 09:45am We are urgently investigating this issue. Updates will be posted here. Other methods of accepting payments, including through the CabCard SoftPOS app on Android and payments links, are unaffected and can be used normally.

  2. resolved Apr 17, 2026, 10:19 AM UTC

    We continue to observe good levels of network connectivity stability across all customers. This incident is now resolved.

Read the full incident report →

Minor March 28, 2026

SoftPOS transaction processing degraded

Detected by Pingoru
Mar 28, 2026, 11:09 AM UTC
Resolved
Mar 28, 2026, 05:48 PM UTC
Duration
6h 39m
Affected: Payment Processing (SoftPOS (CabCard Go))
Timeline · 2 updates
  1. investigating Mar 28, 2026, 11:09 AM UTC

    We are aware that SoftPOS transaction processing is currently not working properly for CabCard customers. Our team is investigating. All other payment acceptance methods, including scan to pay within the CabCard app, are working as normal. Please use an alternative payment acceptance method. We apologise for the inconvenience.

  2. resolved Mar 28, 2026, 05:48 PM UTC

    This issue has now been resolved. All users must update the CabCard app to the latest version (8.4.2, version code 49) in order to resume processing SoftPOS transactions. To do so please visit the Google Play Store and tap the "Update" button (link: https://cab.link/cc-go) We sincerely apologise for the disruption caused by today's incident, and will be conducting a root cause analysis with our SoftPOS vendor in due course to ensure this type of failure is prevented in future.

Read the full incident report →