CabCard Services incident
Sales not being shown in database for payment link transactions
Resolved after 2 hours 3 minutes, affecting Payment Processing (E-commerce (payment links)) and API and Webhooks (Webhook Processing), on October 19, 2026.
The root cause of the issue has been identified and fixed. New payment link transactions are appearing in the database as normal, with webhook functionality resumed. A small number of payment links which did not result in sale records during the incident period require further remediation in order to enter the database, which will be carried out in due course.
Affected components
Update timeline
- investigating Oct 19, 2026, 09:39 PM UTC
Payment link (ecommerce) processing is functioning as normal, however the corresponding transaction records are not being displayed correctly on submerchant dashboards. This is also affecting webhook delivery and therefore connected integrations. Our engineers are investigating the issue and will provide updates via the status page. This issue started at around 20:40 BST
- resolved Oct 19, 2026, 11:42 PM UTC
The root cause of the issue has been identified and fixed. New payment link transactions are appearing in the database as normal, with webhook functionality resumed. A small number of payment links which did not result in sale records during the incident period require further remediation in order to enter the database, which will be carried out in due course.
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